The Peninsula Hotels introduces a range of new offerings to enhance the luxury experience. Beginning January 2021, guests at all Peninsula properties will enjoy Peninsula Time, allowing for a fully flexible check-in and check-out experience. Guests can arrange to check in as early as 6 a.m., and check out as late as 10 p.m., at no extra charge.
The Peninsula Hotels’ newly launched guestroom amenities are created by local fragrance curators to embody the essence of each locale. The products — shampoo, conditioner, shower gel, body milk and soap — are made with natural ingredients and come in recyclable aluminum packaging. Other amenities have been replaced with more ecologically minded alternatives.
Beginning Jan. 1, 2021, guests booking accommodations on the website will be able to select and confirm a connecting room or suite at the time of booking. Also on Jan. 1, new cancellation policies will be consistent across all Peninsula properties. The Luxury in Advance program is an early-bird booking offer at a preferential rate in all Peninsula properties that allows guests to change reservations without penalty for up to 12 months from the original booking date.
The recently launched PenChat, a 24-hour private e-concierge service, allows guests to text requests and questions to the concierge team from instant messaging apps at any time of day or night and receive real-time replies.
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