Name: Suzie Mills
Title: General manager
Company, city: Trump International Hotel & Tower New York; New York, N.Y.
Number of employees: 255
Recent project: Renovating the residential hallways, changing out the in-room TVs; there’re always projects going on and continual upgrades to both the hotel and residences.
First job: I grew up in the hospitality industry; my parents owned a hotel.
Little-known fact about you: I was the youngest female GM at a 5-star hotel in North America.
Essential business philosophy: It is essential to make sure your employees are happy and supported because, as we know, happy employees equal happy guests. I’m proud to say we have a phenomenal retention rate at the property. We are celebrating our 20th anniversary in January, and we have 44 associates who have been alongside me the past 20 years.
Best way to keep a competitive edge: It all comes down to service. I’m a hands-on general manager and involved with the operations daily. It’s all about getting to know your guests, their names, their families and their preferences.
Yardstick of success: Being passionate — guests recognize it immediately. Loyalty, longevity and customer service are also pivotal.
Suzie Mills as a Traveler
What is the most important item you take when traveling? A cashmere wrap, my favorite Chanel red lipstick and, in keeping with my British heritage, my Boots No7 moisturizer
How do you spend your time on board? Getting to the projects I always put aside! On international flights with no WiFi, I catch up on movies.
What is your favorite restaurant in the world? In the United States, Jean-Georges, the formal dining room in the hotel. It is a 3-starred Michelin restaurant with stunning food and wonderful atmosphere. Internationally, The Cliff Restaurant in Barbados.
What is your favorite destination in the world? Kenya on safari or anywhere sunny — I love the beach.
About Trump International Hotel & Tower New York
What can premium travelers expect from a stay at Trump International Hotel & Tower? The hotel is truly a home away from home. The feeling guests have speaks to the level of service here. What sets us apart is how all the staff are genuine and connect with the guest. We try to think for the guest and offer a stay with unparalleled service that exceeds expectations.
Tell our readers about unique amenities and offerings available this fall and winter. Our hotel is popular with families, and we offer a variety of children’s programming, from kids’ glamping and kids in the kitchen premiums to special offers for viewing the Thanksgiving Day parade. All rooms boast kitchens/kitchenettes, also a popular amenity. We can stock the kitchen as you wish before you arrive. Our Attaché service is phenomenal and offers a team of runners for guests. Additionally, we partner with neighborhood shops and services to offer benefits to hotel guests.
What can travelers expect from the hotel in 2017? The hotel will observe its 20-year anniversary in 2017, so we’re thinking of ideas to celebrate this milestone. We will be offering the $1,997 package to mark the hotel’s 1997 opening which will include a platinum floral arrangement, Billecart Salmon Champagne, two Trump Platinum massages, eight-piece gourmet chocolates and more. We’re also crafting a $20,000 package. It’s going to be a stellar year.
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Finding a beachfront Punta Cana all-inclusive resort for all ages can be daunting when you want to take home great memories with loved ones but also experience a sophisticated escape. Now, you can have both thanks to a new resort: Finest Punta Cana.
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ARRIVAL/CHECK-IN: Arriving in Singapore is an easy affair as there are plenty of taxis for the 15-minute ride from Changi Airport, with little traffic. Coming into the circular drive of the famed Raffles hotel, you take in the view of this historic 1887 property. The equally famed doormen, dressed in traditional Sikh livery, greet guests and help with any requests.
IHG® Business Edge provides small- to midsized enterprises with benefits and confidence to navigate the evolving business travel environment.
The United Arab Emirates announced all inbound travelers are required to carry proof of a negative COVID-19 test to show upon arrival. This requirement will be upheld by all the country’s airports and applies to residents and tourists alike.
Take Five at Saint Lucia’s famed Jade Mountain. The resort’s deal allows guests booking the signature Sky, Star or Moon sanctuary to receive their fifth night free, an offer valued at a savings of more than $1,200. The offer is valid for travel through Dec. 19. Learn more and book.
Though air travel slowed as airports temporarily closed and borders shuttered to stifle the spread of coronavirus, the airline industry — led by oneworld alliance member airlines — enacted enhanced protective measures to reduce risk and protect passengers.
Looking for a romantic getaway? At Couples Resorts in Jamaica, travelers can earn up to $500 in instant cash credits when booking a stay of five nights or more with the Couples Comeback offer. The offer is valid at all properties for bookings through Sept. 30. Travel by Aug. 31 for $500 in cash credits and Sept. 1–Dec. 24 for $400 in cash credits. Guests who provide proof of a negative COVID-19 test result will receive a $100 resort credit. Book online.