Name: Suzie Mills
Title: General manager
Company, city: Trump International Hotel & Tower New York; New York, N.Y.
Number of employees: 255
Recent project: Renovating the residential hallways, changing out the in-room TVs; there’re always projects going on and continual upgrades to both the hotel and residences.
First job: I grew up in the hospitality industry; my parents owned a hotel.
Little-known fact about you: I was the youngest female GM at a 5-star hotel in North America.
Essential business philosophy: It is essential to make sure your employees are happy and supported because, as we know, happy employees equal happy guests. I’m proud to say we have a phenomenal retention rate at the property. We are celebrating our 20th anniversary in January, and we have 44 associates who have been alongside me the past 20 years.
Best way to keep a competitive edge: It all comes down to service. I’m a hands-on general manager and involved with the operations daily. It’s all about getting to know your guests, their names, their families and their preferences.
Yardstick of success: Being passionate — guests recognize it immediately. Loyalty, longevity and customer service are also pivotal.
Suzie Mills as a Traveler
What is the most important item you take when traveling? A cashmere wrap, my favorite Chanel red lipstick and, in keeping with my British heritage, my Boots No7 moisturizer
How do you spend your time on board? Getting to the projects I always put aside! On international flights with no WiFi, I catch up on movies.
What is your favorite restaurant in the world? In the United States, Jean-Georges, the formal dining room in the hotel. It is a 3-starred Michelin restaurant with stunning food and wonderful atmosphere. Internationally, The Cliff Restaurant in Barbados.
What is your favorite destination in the world? Kenya on safari or anywhere sunny — I love the beach.
About Trump International Hotel & Tower New York
What can premium travelers expect from a stay at Trump International Hotel & Tower? The hotel is truly a home away from home. The feeling guests have speaks to the level of service here. What sets us apart is how all the staff are genuine and connect with the guest. We try to think for the guest and offer a stay with unparalleled service that exceeds expectations.
Tell our readers about unique amenities and offerings available this fall and winter. Our hotel is popular with families, and we offer a variety of children’s programming, from kids’ glamping and kids in the kitchen premiums to special offers for viewing the Thanksgiving Day parade. All rooms boast kitchens/kitchenettes, also a popular amenity. We can stock the kitchen as you wish before you arrive. Our Attaché service is phenomenal and offers a team of runners for guests. Additionally, we partner with neighborhood shops and services to offer benefits to hotel guests.
What can travelers expect from the hotel in 2017? The hotel will observe its 20-year anniversary in 2017, so we’re thinking of ideas to celebrate this milestone. We will be offering the $1,997 package to mark the hotel’s 1997 opening which will include a platinum floral arrangement, Billecart Salmon Champagne, two Trump Platinum massages, eight-piece gourmet chocolates and more. We’re also crafting a $20,000 package. It’s going to be a stellar year.
Nobu Barbuda is underway in the Caribbean, the newest installation to the Nobu Hospitality portfolio. The Nobu restaurant, all conceived by actor Robert DeNiro, debuted in 2021, and Nobu Barbuda’s first beach club opened this year.
There’s no better time to plan the vacation you’ve been missing. Step aboard with your better half, your friends or the whole family and reconnect, reunite and rejoice with 25 percent off cruise fares for all guests. We’ll also help everyone get there with 25 percent off airfare from 20 major gateways across the country or $100 savings per person on flights from all other gateways when you book your air travel using Flights by Celebrity.*
Aimbridge Hospitality announced it will open two brand-new resorts at Frenchman’s Reef in St. Thomas in the U.S. Virgin Islands. The Westin Beach Resort & Spa at Frenchman’s Reef and The Seaborn at Frenchman’s Reef, Autograph Collection, are expected to open in fall 2022. The new properties are part of a $350 million rebuild project on Frenchman’s Reef.
Birds on the brain these days? Head to the Columbia Valley, located between the towering Rocky and Purcell mountains in southeast British Columbia. The newest addition to the BC Bird Trail is marked by friendly communities surrounded by wetlands, featuring a burgeoning avian population. In spring, watch for the striking plumage of horned grebes, as well as songbirds and Lewis’s woodpecker.
Start planning that long-awaited trip to the island of Ireland. With all travel restrictions now lifted, there has never been a better time to visit.
Upon our triumphant in-person return to Los Angeles in December 2021 to celebrate our annual GT Tested Reader Survey awards, the FXExpress Publications, Inc. team also revisited one of our favorite city hot spots: Sofitel Los Angeles at Beverly Hills for dinner at the on-site Riviera 31 bar lounge.
Turkish Airlines offers premium travelers something new. After signing an agreement with fashion brands Coccinelle and Hackett, the carrier introduced redesigned premium amenity kits for its business-class passengers flying eight hours or more on long-distance flights. The new kits were introduced April 29.
When American travelers make plans to visit Portugal, Lisbon is usually their first stop.
Lisbon’s popularity has soared in recent years, but within an hour’s drive of Portugal’s capital city, lots of quiet towns and interesting regions that are still somewhat off-the-beaten path await.