PHOTO: © L’ERMITAGE BEVERLY HILLS
THE BASICS
Name: Frederic Zemmour
Title: General manager
Company, city: L’Ermitage Beverly Hills; Beverly Hills, California
First job: Restaurant server
Where to next: The South of France for a vacation
A LITTLE BIT MORE
What actor or actress would play you in a movie of your life?
Mark Wahlberg
What would you be doing professionally if you weren’t in your current industry?
Lawyer
What is your favorite book, movie or television show?
Succession
What historical figure, dead or alive, would you love to have dinner with?
Former French President Nicolas Sarkozy
THE BUSINESS
What is your most recent project, and what was the inspiration behind it?
We are currently undergoing a hotel enhancement, reimagining key areas to elevate our guests’ experience to even greater heights. These exciting changes ensure our guests continue to enjoy unparalleled stays steeped in refined elegance and exceptional service here at L’Ermitage.
What is your favorite aspect of the job?
Every day is a different day, there are no patterns. Our goal is to make people’s lives better while they are with us by anticipating their needs and creating a truly unique and unforgettable experience.
What’s the biggest business risk you’ve ever taken?
Moving to the United States in 2009, I had no certainty about being able to extend my time in the country.
Who is someone you admire professionally in the travel industry?
François Delahaye, chief operating officer of Dorchester Collection
AS A TRAVELER
Tell us about a travel nightmare: I got stuck in France for two weeks after testing positive for COVID.
Share a comical travel experience: Traveling to Italy with my mom in 2015 was a blast, though everyone seemed to think she was my girlfriend.
What is your preferred method of travel — planes, trains, automobiles, cruise ships — and why? Planes; I love airports and all the people coming and going.
What has been the best example of customer service you’ve experienced during your travels? Marrakech, Morocco, surprised me with the best customer service I’ve ever encountered. The staff’s genuine warmth and attentiveness were perfect — friendly and helpful without ever being intrusive.
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