Starwood Preferred Guest is launching SPG Mobile Check-In for members at 22 hotels across the United States. More hotels will begin offering this feature exclusively on the SPG Mobile app with the global rollout completed by the end of 2017.
Marriott first launched mobile check-in, check-out and room ready alerts in 2013, and it is now available at all hotels in the Marriott portfolio before the acquisition of Starwood Hotels and Resorts. The brand offers convenient app features for SPG members checking in at Westin, Sheraton, St. Regis, Four Points, Le Meridien, Tribute Portfolio and The Luxury Collection hotels.
“Mobile check-in is incredibly popular among our Marriott Rewards members with more than 200,000 check-ins occurring each week and that’s why we wanted to extend this convenient app feature to SPG members as well,” said David Flueck, senior vice president, global loyalty, Marriott International. “Mobile check-ins is another example of how we are taking the best of our loyalty programs to make the travel experiences for all of our 100 million members even better, with unmatched benefits and services rolled out at scale.”
The new mobile check-in feature is available exclusively for members who download the SPG mobile app and book stays directly with SPG online or in the app. Members will receive a notification approximately 48–72 hours before their stay asking if they wish to check-in using the app. When arriving to the hotel, a notification is sent to the mobile device alerting them the room is ready and their key is waiting for them at the front desk, and when checking out using the SPG app, their folio will be emailed.
With the app, members can Make A Green Choice and request early check-in as well. SPG Elite members enjoy the convenience of requesting a late check-out in the app and Platinum Elite members can choose their preferred arrival gift.
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