New Biometric Boarding at Dallas Fort Worth International Airport

Sep 6, 2019

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American Airlines launched biometric boarding at its Dallas (DFW) hub last week. Passengers traveling on international departures through Terminal D now use a one-step facial recognition program to scan and verity their identity versus scanning a boarding pass. The process verifies the passenger’s identity with U.S. Customs and Border Protection without storing any biometric information. Passengers are still required to show their passport to the gate agent. U.S. passport holders are permitted to bypass the system and board with a regular boarding pass.

“American is committed to ensuring that DFW remains a premier gateway,” said Cedric Rockamore, vice president, DFW hub operations, American Airlines. “As its largest hub, implementing new technology like biometric boarding gives us the opportunity to enhance the airport experience in partnership with CBP. This new technology allows us to provide a more seamless and modern experience for both our customers and team members.”

“Facial recognition makes the process for verifying the identity of travelers more efficient, accurate and secure,” said Judson W. Murdock II, director, Houston Field Office, U.S. Customs and Border Patrol. “This technology also enhances the boarding process for international flights, which is a win-win for airlines and travelers.”

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