Q: This year’s centennial of flight coincides with Finnair’s 80th anniversary. Are you planning to mark (or have you marked) the occasion in any way?
A: We have earned our position and customer loyalty for 80 years through hard and smart work. Our celebrations have been similar, rather low-profile, but normal humble work for the benefit of our customers.
Q: Looking back, what do you see as Finnair’s greatest accomplishment or contribution to aviation?
A: We have recorded many “firsts” within the industry in terms of operational performance. During the recent years, we have been rated as most advanced in new IT applications.
Q: Looking ahead, what does the future hold for Finnair? Its fleet? Routes? Services? Airport Lounges?
A: I look at the future of Finnair with confidence and optimism. I see us as a top-quality airline offering best value for money for its core clientele. We will see a continuously enhanced European network and further expanding growth in Asia, the Baltics and Scandinavia.
Q: Your previous professional affiliations (Unilever, Oy Sinebrychoff Ab and Huhtamaki Oyj) are consumer products/packaging manufacturers. How do you apply your three decades of experience in that industry to operating and promoting a successful airline?
A: All that experience has been very helpful. Same principles apply in all business. You get results with people, through people. It is the same everywhere. As to financials, same thing-you need to get your revenues and costs in the right balance. Other industries have, in this respect, a much better track record than airlines.
Q: You’ve been with Finnair for five years. Which aspect of your job gives you the most personal satisfaction? What do you see as your greatest achievement/contribution during your tenure?
A: I feel particularly good about our financial health and our growth in Asia. Those are both results of our own decisive actions.
Q: In recent years, airlines around the world have found it necessary to cut services. Where does Finnair stand on that issue?
A: We have cut successfully our unit costs, actually since 1999 (last quarter-10.8 percent). I am proud that during last years-in spite of all this-we have managed to keep up an excellent
service level.We are still the most punctual airline in Europe, with the best flight regularity and, according to customers, we offer the best value for money in both business and economy class.
Q: Business travel can be stressful. What steps does Finnair take to cater to its business clientele?
A: Our schedules and connections are designed to suit the business traveler. Our uncontested home hub in Helsinki offers quick and smooth connections without hassle and, with our renowned e-services, our business travelers are able to save time and get flexibility.
Q: As president and CEO of Finnair, you must travel frequently. Based on your personal experiences, what general advice can you offer business travelers when it comes to navigating the increasingly complicated world of international travel?
A: Choose the most convenient way for you to travel, beginning from booking and check-in, schedules, network and, of course, the service onboard. The more you fly, the more you appreciate service that differs positively and ensures you a smooth travel experience.
Q: Any advice for ensuring a comfortable and pleasant flight and/or coping with jet lag caused by long-haul flights?
A: You cannot change your body! But you can certainly help yourself in many ways. Do not keep too tight schedules, reserve time for relaxation, eat light, drink a lot of water. This usual advice is certainly valid. But also remember you have a choice of airlines and schedules-it really matters.
After almost four years in the planning, design and reconstruction stages, Baillie Lodges’ flagship property, Southern Ocean Lodge on Australia’s Kangaroo Island, reopened late last year after the original hotel was razed during the summer of the 2019/2020 Kangaroo Island bushfires.
Two and a half hours beyond Ho Chi Minh City, via a newly constructed highway, Azerai Ke Ga Bay in Vietnam’s Binh Thuan province opens the gate to a corner of the country waiting to be discovered. The careful planning and sustainable development of Azerai Ke Ga Bay has already made a strong impression as an award-nominated and -winning pioneer of 5-star boutique hospitality in this emerging destination, drawing in an adventurous new generation of affluent international guests.
Set your sights on Australia this year as Queensland prepares to welcome some neat hotels and experiences in 2024. In fact, it’s easier than ever to reach the region thanks to a new, non-stop American Airlines flight from Dallas (DFW) to Brisbane (BNE) beginning this October.
Learning more about our readers’ travel habits and preferences ensures Global Traveler delivers the content you desire. As the travel industry has adapted and changed over the last few years, it’s more important than ever to connect. To best meet your short- and long-term travel content needs, please help us!
Nobu Hotel Marrakech recently launched new and refreshed experiences for 2024. To kick off the new year, guests can find new spa treatments, wellness activities, a specially curated vegan menu and more.
Embracing a life well lived often means embracing a life well-traveled. Every journey becomes a canvas for experiences that shape our lives and at the heart of every adventure lies the indispensable companion: quality luggage.
The resort offers several thoughtfully crafted artisanal cocktails to celebrate National Margarita Day or any day; however, if you can’t make it to Cancún this month, shake up two of Hilton Cancun Mar Caribe’s margaritas at home with these recipes.