Name: Joseph Nam (Jae Seob Nam)
Title: Vice president and director, marketing and sales
Company, city: Hotel Lotte Co., Ltd.; Seoul, South Korea
Number of employees: 4,103
Recent project: Launching the new lifestyle/boutique hotel brand L7 in Seoul
First job: Human resources associate at Lotte Hotels and Resorts
Little-known fact about you: I spend my spare time hiking. Korea has many beautiful mountains, and I feel refreshed by looking at the view from the mountaintop.
Essential business philosophy: Make the impossible possible.
Best way to keep a competitive edge: Continuous research and development
Yardstick of success: Attitude at work is crucial for one’s success. Since the beginning of my career at Lotte, I took pride in all my work, even though some considered it unimportant. I did not let go any work from my hand if I was not satisfied with the output.
Joseph Nam as a Traveler
What is the most important item you take when traveling? Kindle
How do you spend your time on board? Catching up on reading
What is your favorite restaurant in the world? Pierre Gagnaire à Séoul, Lotte Hotel Seoul
What is your favorite destination in the world? Los Angeles
About Hotel Lotte Co., Ltd.
How do travelers experience Lotte Hotels’ ‘to love our guests’ philosophy? Lotte Hotel, Korea’s largest luxury hotel group, operates 13 hotels in South Korea and six abroad. What sets us apart from other international chains is the Korean-style service that comes from the heart. Koreans are renowned for their hospitable nature; from ancient times, the Korean people have had a tradition of providing guests with the best they can offer. This cultural asset is found in our service. In creating a “home away from home,” we treat each guest like our own family with warmth and sincerity.
How did Lotte get started? What are its future plans? In the early 1960s, the Korean government devised a long-term development plan for tourism. Lotte Hotels was founded in 1973 with the aim of building a hotel of world-class size and facilities that could represent Korea. The founder was committed to modernizing his mother country and developing the tourism industry. Lotte acquired the Peninsula Hotel, then Korea’s largest hotel, with 111 guestrooms in an eight-story building. World-renowned design firms turned it into Lotte Hotel Seoul, and the 38-story hotel opened in 1979 as Korea’s tallest building, offering 1,000 guestrooms, 18 restaurants and bars, 21 small and large banquet rooms and an indoor swimming pool.
Over the decades, Lotte Hotels grew into a leading domestic hotel business. Its first upscale hotel, Lotte City Hotel Mapo, opened in 2009, followed by Lotte City Hotels at Gimpo Airport, Jeju, Daejeon, Guro, Ulsan and Myeongdong. In 2016 it launched a new lifestyle brand, L7 Hotel, in Myeongdong.
In 2010 Lotte opened its first overseas hotel in Moscow, followed by other properties worldwide. In 2015 we acquired the iconic New York Palace and opened Lotte New York Palace.
Lotte Hotels and Resorts is without doubt Korea’s largest hotel group and is taking the next step to become a leading global hotel representative of Korea, with the goal to become one of the top three hotel brands in Asia by 2020. We plan to expand L7 Hotel in Korea, starting with L7 Hongdae in 2017. New 6-star luxury hotels are scheduled for Lotte World Tower and Busan Lotte Town. Luxury hotels will open in Yangon, Myanmar; Yantai, Shenyang and Chengdu in China; and Saint Petersburg and Samara, Russia.
How does each hotel incorporate local culture? A good example is Lotte City Hotel Tashkent Palace in Uzbekistan. When Lotte was offered the management of the property, it kept the classical appearance and sophisticated interior design of the 1958 building in an overall renovation in 2013. We also incorporate local culture into our service. Our concierges wear hanbok (traditional Korean dress). When we expanded to Vietnam, we asked concierges to wear áo dai, a Vietnamese national costume. This little change was welcomed by the community, especially our Vietnamese staff.
Scenic Cruises launched the world’s first discovery cruise this past July with a journey from Iceland to Canada.
Welcome to Rhodes, a medieval treasure beautifully preserved throughout the centuries. Rhodes is the capital of the Dodecanese, an island ideal not only for those who want to relax, but also for those looking for an action-packed holiday! With its bright green hills, rich green valleys and uninterrupted line of golden beaches, Rhodes is truly a blessed place. “The sun island” has more sunshiny days and milder temperatures throughout the year than any other location in Greece. It is, after all, one of the country’s easternmost places and among the first to welcome summer on its impressive beaches. Add in the excellent facilities for tourism, the island’s special blend of cosmopolitan and traditional, and numerous cultural and archaeological sites, the most important being the Medieval (Old) Town, a UNESCO World Heritage site, and you’ve got the perfect holiday destination. While on Rhodes, don’t miss a daytrip to nearby Sými. An island of sponge divers and seamen, Sými used to have 30,000 inhabitants before the Second World War and was the richest island in the Dodecanese, despite its small size. Today, Sými attracts many visitors thanks to its beautifully preserved Neo-Classical buildings and the famous Archangel Michael monastery at Panormitis.
A new J.D. Power 2019 North America Rental Car Satisfaction Study compared airport-based rental car companies and found rental car customer satisfaction is at an all-time high. Leading the pack, Hertz took the top spot for customer satisfaction, followed by Enterprise and Alamo.
United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.
Get to know Mexico with ONE FREE NIGHT With Fiesta Americana Get to know Mexico with the largest hotel company in the country, offering more than 185 options in the best city and resort destinations. Book at any of our hotels with the best available rate at the time of booking and get one night free.
Wheel the World, backed by booking.com, is a new accessible travel startup and one-stop shop for travelers with disabilities, regardless of age. The site curates accommodations, transportation and tour activities suitable for those living with disabilities.