Name: Joseph Nam (Jae Seob Nam)
Title: Vice president and director, marketing and sales
Company, city: Hotel Lotte Co., Ltd.; Seoul, South Korea
Number of employees: 4,103
Recent project: Launching the new lifestyle/boutique hotel brand L7 in Seoul
First job: Human resources associate at Lotte Hotels and Resorts
Little-known fact about you: I spend my spare time hiking. Korea has many beautiful mountains, and I feel refreshed by looking at the view from the mountaintop.
Essential business philosophy: Make the impossible possible.
Best way to keep a competitive edge: Continuous research and development
Yardstick of success: Attitude at work is crucial for one’s success. Since the beginning of my career at Lotte, I took pride in all my work, even though some considered it unimportant. I did not let go any work from my hand if I was not satisfied with the output.
Joseph Nam as a Traveler
What is the most important item you take when traveling? Kindle
How do you spend your time on board? Catching up on reading
What is your favorite restaurant in the world? Pierre Gagnaire à Séoul, Lotte Hotel Seoul
What is your favorite destination in the world? Los Angeles
About Hotel Lotte Co., Ltd.
How do travelers experience Lotte Hotels’ ‘to love our guests’ philosophy? Lotte Hotel, Korea’s largest luxury hotel group, operates 13 hotels in South Korea and six abroad. What sets us apart from other international chains is the Korean-style service that comes from the heart. Koreans are renowned for their hospitable nature; from ancient times, the Korean people have had a tradition of providing guests with the best they can offer. This cultural asset is found in our service. In creating a “home away from home,” we treat each guest like our own family with warmth and sincerity.
How did Lotte get started? What are its future plans? In the early 1960s, the Korean government devised a long-term development plan for tourism. Lotte Hotels was founded in 1973 with the aim of building a hotel of world-class size and facilities that could represent Korea. The founder was committed to modernizing his mother country and developing the tourism industry. Lotte acquired the Peninsula Hotel, then Korea’s largest hotel, with 111 guestrooms in an eight-story building. World-renowned design firms turned it into Lotte Hotel Seoul, and the 38-story hotel opened in 1979 as Korea’s tallest building, offering 1,000 guestrooms, 18 restaurants and bars, 21 small and large banquet rooms and an indoor swimming pool.
Over the decades, Lotte Hotels grew into a leading domestic hotel business. Its first upscale hotel, Lotte City Hotel Mapo, opened in 2009, followed by Lotte City Hotels at Gimpo Airport, Jeju, Daejeon, Guro, Ulsan and Myeongdong. In 2016 it launched a new lifestyle brand, L7 Hotel, in Myeongdong.
In 2010 Lotte opened its first overseas hotel in Moscow, followed by other properties worldwide. In 2015 we acquired the iconic New York Palace and opened Lotte New York Palace.
Lotte Hotels and Resorts is without doubt Korea’s largest hotel group and is taking the next step to become a leading global hotel representative of Korea, with the goal to become one of the top three hotel brands in Asia by 2020. We plan to expand L7 Hotel in Korea, starting with L7 Hongdae in 2017. New 6-star luxury hotels are scheduled for Lotte World Tower and Busan Lotte Town. Luxury hotels will open in Yangon, Myanmar; Yantai, Shenyang and Chengdu in China; and Saint Petersburg and Samara, Russia.
How does each hotel incorporate local culture? A good example is Lotte City Hotel Tashkent Palace in Uzbekistan. When Lotte was offered the management of the property, it kept the classical appearance and sophisticated interior design of the 1958 building in an overall renovation in 2013. We also incorporate local culture into our service. Our concierges wear hanbok (traditional Korean dress). When we expanded to Vietnam, we asked concierges to wear áo dai, a Vietnamese national costume. This little change was welcomed by the community, especially our Vietnamese staff.
ARRIVAL/CHECK-IN: Climbing along the coast, I was trying to snap pictures of the cool-blue Puerto Vallarta waters outside my car window (I know, it never works) when we started winding along stone walls draped in jungle-like foliage. Annoyed my view was blocked, I looked around to see where we were just as we were parking at Hotel Mousai — I audibly gasped. The all-glass, chic and incredibly grand entrance was so well-secluded, it somehow snuck up on me.
IHG® Business Edge provides small- to midsized enterprises with benefits and confidence to navigate the evolving business travel environment.
Emirates added Seychelles (SEZ) to its list of recent flight resumptions, including Stockholm (ARN) and beefing up services to the Maldives (MLE). Emirates resumed Seychelles services Aug. 1, alongside the country’s re-opening to international tourists.
ARRIVAL/CHECK-IN: Arriving in Singapore is an easy affair as there are plenty of taxis for the 15-minute ride from Changi Airport, with little traffic. Coming into the circular drive of the famed Raffles hotel, you take in the view of this historic 1887 property. The equally famed doormen, dressed in traditional Sikh livery, greet guests and help with any requests.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
The United Arab Emirates announced all inbound travelers are required to carry proof of a negative COVID-19 test to show upon arrival. This requirement will be upheld by all the country’s airports and applies to residents and tourists alike.
Take Five at Saint Lucia’s famed Jade Mountain. The resort’s deal allows guests booking the signature Sky, Star or Moon sanctuary to receive their fifth night free, an offer valued at a savings of more than $1,200. The offer is valid for travel through Dec. 19. Learn more and book.
Though air travel slowed as airports temporarily closed and borders shuttered to stifle the spread of coronavirus, the airline industry — led by oneworld alliance member airlines — enacted enhanced protective measures to reduce risk and protect passengers.
Looking for a romantic getaway? At Couples Resorts in Jamaica, travelers can earn up to $500 in instant cash credits when booking a stay of five nights or more with the Couples Comeback offer. The offer is valid at all properties for bookings through Sept. 30. Travel by Aug. 31 for $500 in cash credits and Sept. 1–Dec. 24 for $400 in cash credits. Guests who provide proof of a negative COVID-19 test result will receive a $100 resort credit. Book online.