On the Ground: British Airways check-in at Newark is located on the bottom level, near baggage claim. It was a bit difficult to find, as it is far removed from most check-in counters, but the process was quick. Security was a nightmare, which was not in any way British Airways’ fault, and as soon as I was behind the closed doors of the dedicated lounge, all the chaos from outside was soon forgotten. I had a drink, checked some emails (with free WiFi) and made my way to the gate for boarding. (28/30)
Pre-flight: BA has a unique configuration of 2-4-2. Starting left to right, the individual pods face opposite directions, except for the two middle seats, which sit side-by-side, facing the same direction. On this particular flight, I was on the outside of the middle, and with the privacy screen up I was in my own little world. (Unfortunately, on my return flight I was in one of the two middle seats — this offered less privacy and required crafty maneuvering and climbing to access the aisle and overhead bin when the aisle passenger seat was in the lie-flat position.) I was impressed by the lie-flat seats and was thrilled with all the storage space, including a drawer that perfectly fit my laptop, shoes and reading material. I settled in as flight attendants hung coats and passed out welcome beverages. Shortly after take-off, they distributed menus and amenity kits. (28/30)
In-flight: The power outlets, tray table and added storage space made doing work a cinch. The entertainment options included movies, TV programming, games and music. Throughout the flight, passengers can help themselves to snacks at a station in the galley, which is a nice feature. I chose the Indian dining option on the outbound leg and found myself picking at it with disinterest. The food on my return flight was much better: chicken breast with vegetables and potatoes, followed by a second meal service of traditional English tea — scones and clotted cream included. The breakfast service, served shortly before landing, was plentiful, with fruit, yogurt, pastries and breakfast sandwiches. (39/40)
The Experience: The premium service does not end when passengers disembark at Heathrow. I received a pass to access the fast lane at customs, a fantastic service that helped me navigate the process in mere minutes. In addition, I was invited to freshen up in the Arrivals Lounge. Time constraints prevented me from taking advantage of that perk, but it’s a nice thought. I was quite pleased with my experience on British Airways. If I had been able to combine my seat to London with the cuisine I enjoyed on the return trip, I would have been hard-pressed to find a single complaint.
Total Score: 95/100
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Since 1970, Goway Travel has been committed to providing customized travel experiences for world travelers. Few things are better evidence of this commitment than being awarded the 2019 Trazees award for Favorite Tour Operator. Goway Travel heartily thanks the readers of Trazee Travel for this honor and for their confidence in Goway’s work in creating travel memories that’ll last a lifetime.
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United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.