FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

George Fleck | Vice president and global brand leader, St. Regis Hotels & Resorts

Apr 24, 2022

PHOTO: © ST. REGIS HOTELS & RESORTS

April/May 2022

THE BASICS

Name: George Fleck
Title: Vice president and global brand leader, St. Regis Hotels & Resorts
Company, city: Marriott International; New York City
First job: Bellman at Marina del Rey Marriott
Where to next: Mallorca, where we are renovating The St. Regis Mardavall Mallorca Resort

A LITTLE BIT MORE

What actor or actress would play you in a movie of your life?
If only I could be lucky enough to have Keanu Reeves play me! He has timeless appeal and is complex but also down-to-earth.

What would you be doing professionally if you weren’t in your current industry?
An airline pilot — I love aviation. Airplanes always fascinated me, and as a kid I thought pilots had the coolest jobs.

What is your favorite book, movie or television show?
The Talented Mr. Ripley. I loved the portrayal of the glamorous 1950s Italian and New York City lifestyles. The story is amazing, and it always makes me think of what it would be like to have visited our St. Regis hotels in Italy during that era.

What historical figure, dead or alive, would you love to have dinner with?
I’d say Truman Capote, as I’d love to learn more about the stories he wrote and the fascinating people he surrounded himself with. We would have to end the evening with a nightcap at King Cole Bar in The St. Regis New York.

THE BUSINESS

What is your most recent project, and what was the inspiration behind it?
During the pandemic, we paused experiential events. In December 2021 we got back to it with the St. Regis World Snow Polo Championships at The St. Regis Aspen. It made us optimistic for the future and excited to have people gather and celebrate together again with St. Regis. We are also gearing up to open our milestone 50th St. Regis property, with incredible growth specifically in our resort portfolio. We’ve signed on for The St. Regis London, in the heart of Mayfair, and we are focused on the openings of properties in Chicago and Kanai, Mexico.

What is your favorite aspect of the job?
I’ve been in hospitality for more than 25 years, and my favorite aspect has always been the people. I’ve lived across the globe and have maintained friendships with people around the world. It’s all changed my perspectives. I love communicating with the global St. Regis community and prefer to think of myself as a brand steward as opposed to a brand leader.

What’s the biggest business risk you’ve ever taken?
Staying in the travel industry post-pandemic — but travel is in my DNA; it will always be my first love.

Who is someone you admire professionally in the travel industry?
Arne Sorenson was such a visionary! I miss him and think of him often. And, of course, John Jacob Astor IV, the founder of St. Regis.

AS A TRAVELER

Tell us about a travel nightmare: This is more a snafu as opposed to a nightmare, as the staff handled the situation graciously. My All Nippon Airways flight diverted to Newark (EWR) instead of New York (JFK). However, ANA did not have crews at EWR, so we had to wait it out and then fly the extremely short flight to JFK. All the while, I was thinking about how my apartment at the time was actually closer to Newark!

Share a comical travel experience: I love gummy bears — especially Haribo. Every time I check into a St. Regis, gummy bears appear.

What is your preferred method of travel — planes, trains, automobiles, cruise ships — and why? I’m an airline aficionado stuck in a hotelier’s body, so my answer is definitely planes. Flying can be really beautiful.

What has been the best example of customer service you’ve experienced during your travels? It’s when someone recognizes you and remembers you beyond information logged in a system. There is genuine care and discretion. The butler team at The St. Regis Punta Mita remembers how I like my coffee, and the service feels natural. At The St. Regis Cairo, the hotel organized a tour of the Forever Is Now art installation for me with a professor and Egyptologist — it was the most insightful tour I’ve taken. It’s about turning the ordinary into the extraordinary.

Introducing

FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

#globility

Insta Feed
Daily
Aug 12, 2022

New COMO Journeys in Thailand, Indonesia, Bhutan, Australia

COMO Hotels and Resorts offers travelers new immersive luxury retreats for 2022. Perfect for couples, small groups or solo travelers, the new COMO Journeys are available to book in Australia, Bhutan, Indonesia and Thailand.

6,000 Reasons and More to Celebrate!

IHG® Hotels & Resorts certainly has a lot to celebrate, starting with an incredible growth story. Over the past five years, IHG has acquired or launched six new brands: Six Senses® Hotels Resorts Spas, Regent® Hotels & Resorts, Vignette™ Collection, voco™ hotels, avid® hotels and Atwell Suites™. Most recently, IHG reached an important milestone with its 6,000th open hotel. The company looks to further expand its portfolio by 30 percent with 1,800 hotels in the development pipeline, with significant focus on growth in the luxury segment where IHG is positioned as one of the top two hotel chains.

Daily
Aug 12, 2022

High Tea at Anantara Chiang Mai Resort Thailand

Anantara Chiang Mai, the deluxe resort on the banks of Thailand’s Mae Ping River, relaunched the city’s most famous high tea experience, served on the terrace of the 100-year-old British Consulate that today houses the resort’s Service 1921 Restaurant & Bar.

Daily
Aug 12, 2022

Hotel Bel-Air Hosts Wolfgang Puck’s End-of-Summer BBQ

The Hotel Bel-Air hosts a new end-of-summer BBQ with Master Chef Wolfgang Puck on the lawn of the hotel. The event is back after a three-year hiatus, set to take place Sept. 6. Guests will be able to enjoy an evening featuring backyard-style barbeque and seasonal summer favorites.

Why the Future of Business Travel Might Look Different

Global business travel is making its way back, even as the pandemic and other world events continue to challenge its return. In a recent poll from the Global Business Travel Association, more than four in five respondents (86 percent) from across the industry said they feel more optimistic than they did at the beginning of the year. Business travel bookings, the need to travel to do business and employee willingness to travel are all on the rise.

Daily
Aug 11, 2022

The Oberoi Marrakech’s New Wellness Program

The Oberoi, Marrakech introduces its new holistic wellness program, SAHA. Meaning health in Arabic, SAHA aims to help guests reach their full wellbeing potential. The program operates on four key cornerstones: soul & spirit, active body, holistic treatments and a better plate.

Daily
Aug 10, 2022

The Hard Days Night Hotel Liverpool

A never-before-heard broadcast interview with John Lennon recorded in 1964 has been won at auction by Hard Days Night Hotel, the only Beatles-inspired hotel in the world, located in Cavern Quarter in Liverpool.

United’s 100 Percent Green Commitment to be Carbon Neutral by 2050

United Airlines remains firmly committed toward sustainability in aviation. The latest development in its eco-conscious goals includes working with Oxy Low Carbon Ventures to commercialize the production of sustainable aviation fuels (SAF) with biotech firm Cemvita Factory. Cemvita looks to develop a revolutionary new way to produce SAF by using carbon dioxide and synthetic microbes. Additionally, United Airlines Ventures (UAV) recently announced an equity investment in Fulcrum, and United has invested more in SAF production than any other airline in the world.

eFlyer News
Aug 10, 2022

Emerald Cruises’ Newest Star-Ship, ‘Emerald Luna,’ Christened in Amsterdam

Emerald Cruises christened its newest Star-Ship, Emerald Luna, in a ceremony in Amsterdam as it prepares to sail the Rhine, Main and Danube rivers of Europe. Equipped to host up to 180 guests, Emerald Luna saw many members of Scenic Group, the parent company of Emerald Cruises, attend the ceremony, including U.S. travel industry advocate and educator Vanessa McGovern, who took honors as godmother during the ceremony.