Fiji Airways received a Skytrax 4-Star rating at the 2019 Skytrax World Airline Awards in Paris. This makes the airline part of an elite group of airlines in a coveted category.

At the same awards, the airline also jumped into first place from fourth to become Best Airline Staff in Australia Pacific. The airline topped Qantas, Air New Zealand and Virgin Australia in the category.

The accolades are some of the most sought-after in the airline industry. Skytrax considers traveler opinion and carries out quality evaluations in several key categories and principles for airlines around the world. A rare 4-star rating means an airline has excellent standards and an unwavering commitment to high-quality service. Fiji Airways joins airlines such as Emirates, British Airways, Etihad, Air New Zealand and Qantas as a 4-Star Airline.

“We are extremely proud to have been awarded a Skytrax 4-Star rating and the Best Airline Staff in Australia Pacific. The Skytrax Awards are highly prestigious and we are thrilled to be recognized with a 4-Star rating, a goal we set out to achieve in 2015. It has been a four-year improvement journey to raise us to a 4-Star airline status, after massive investments in customer experience, improvement in our product, and enhancing our service culture and standards through the UP! Your Service education program,” said Andre Viljoen, CEO and managing director, Fiji Airways.

“The Best Airline Staff Award is a highly contested accolade, which our staff and crew are humbled to have received. Fiji is famous for its world-class hospitality and that underpins everything we do. Our commitment to be the best representatives of our beautiful home have borne fruitful rewards for us,” Viljoen said.