American Airlines made several changes to its leadership structure. There was speculation the airline would replace CEO Doug Parker, but the structural changes did not include his replacement.
The changes included Kerry Philipovitch, senior vice president of customer experience, officially announcing her resignation. Vasu Raja moved to SVP of network strategy after serving as VP of network planning. Don Casey was promoted to SVP of revenue after serving as SVP of revenue management. Kurt Stache moved from SVP of marketing to SVP of customer experience. And Jill Surdek was promoted to SVP of flight service.
“This is an opportunity to sharpen our focus on the key parts of our airline: running a reliable operation, expanding the world’s best network, maximizing all aspects of revenue to ensure American thrives forever and delivering a superior customer journey as we create a world-class customer experience,” American president Robert Isom said in a prepared statement.
The changes are intended to help fix some of the problems plaguing the company, including operational flow and lagging revenue growth.
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