FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Allison Ausband, Senior Vice President, In-Flight Service, Delta Air Lines

Nov 1, 2017
Interviews

Name: Allison Ausband
Title: Senior vice president, inflight service
Company, city: Delta Air Lines; Atlanta, Ga.
Number of employees: 80,000
Recent project: Improving Delta’s Main Cabin experience, from the overall flow of service to providing more unique and thoughtful choices for passengers
First job: At 15 I worked at an ice cream parlor. The job taught me to always test the product and be creative.
Little-known fact about you: I was a morning radio announcer for a local station, Easy Listening.

Your Business

What innovations/initiatives do you foresee in the industry over the next years? These are great days in that we can give customers a choice. A lot of thought goes into the choices we provide, as we consider what millennials, frequent business travelers and everyone in between may want. We see innovations leading our industry into a world where we wear our IDs on us. Already able to scan and move quickly and efficiently with RFID bag tags, we could see ID technology advancing soon. Other innovations include the turbulence app, enabling pilots to deliver real-time turbulence information. Delta is determined to create raving fans by providing an elevated difference in service. Our Sky Pro technology allows us to identify Medallion members, milestone members and those with connecting flights, offering individualized experiences. We are able to call our customers by name, meet their individual needs and provide more personalized service.

Best career advice you’ve received: The best advice was to raise my hand — meaning sign up, take a risk and put myself out there. It made me more courageous and less fixated on perfection.

What advice would you give someone starting out in the field? Whether inside or outside your company or industry, find a great mentor. It’s important to have someone in your corner. This industry is predominantly male, so I had to learn to be comfortable with it. A male mentor once told me to lean into that fact and use it as a strength.

Allison Ausband as a Traveler

Favorite travel memory or story: One of my most memorable is spending 36 hours in Bangkok. I was able to bring my family with me. I worked and then spent the day in the city with them before heading home. It was an amazing experience.

One travel tip you cannot live without: Sign up for Clear to expedite airport screening. You receive incredible benefits as well as a quick, efficient experience through security.

Best advice for business travelers: Be a SkyMiles member. It gives you priority boarding, and the miles never expire.

About Delta Air Lines

What advice would you share with someone interested in beginning a career as a flight attendant? It is the most incredible job. So often while traveling I would look out the window and think, who gets to do what we do? There is more than you expect and experiences you don’t get otherwise, like learning CPR, safety procedures, customer service and emergency evacuation. As a flight attendant, you have to have a heart for people and a caring spirit. You need to go with the flow, be resilient and remember that what can happen on the ground can happen in the air.

Tell our readers a fun fact about Delta’s training program. It’s harder to become a Delta flight attendant than it is to get into Harvard. This year, we received more than 146,000 applications for 1,100 open positions. Once through the several rounds of the interview process, trainees go through an eight-week boot camp. They are challenged on every aspect of every plane in our fleet. This requires trainees to be focused. They are immersed in the Delta culture right off the bat.

What is your favorite feature of Delta’s onboard products and services? The new Alessi service items for Delta: The chic wine carafe, heart-shaped spoons and other service flatware are stylish and functional. Alessi is as old as Delta and, like us, is innovative and creative. We will also have L.A.-based restaurant Jon and Vinny’s meatballs on our in-flight menu — which I am especially excited about!

Introducing

FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Explore Excursions

#globility

Insta Feed

Global City Guidebook: Cappadocia

With a history stretching back millennia, Cappadocia encompasses a region of Anatolia in central Türkiye known for its magical landscapes, lovely valleys and underground cities. This region attracts tourists from around the world but is also known for its viticulture and history. Major cities Nevşehir and Kayseri (Caesarea) offer access to towns such as Göreme, Ürgüp, Uçhisar and Derinkuyu.

IHG Hotels & Resorts: Elevating the Guest Experience & Expanding Globally

With a robust portfolio of brands catering to diverse traveler preferences, IHG has been on a strategic trajectory to conquer key markets worldwide. The IHG footprint continues to grow, offering unparalleled experiences to guests around the globe.

Global City Guidebook: Savannah

Savannah, Georgia, is known for its stunning parks, antebellum architecture, cobblestone squares, historic landmarks, spooky buildings and coastal location. Travelers from all over flock to the destination for beauty and fun.

Daily
Jul 19, 2024

Hotel Heron Joins Lodging Options in Old Town Alexandria, Virginia

Perfectly positioned in the historic center of Old Town Alexandria, the newly opened Hotel Heron is ready to welcome guests in search of boutique luxury and eclectic fine dining. The hotel is housed in a space once occupied by George Mason Hotel, opened in 1926.

Fill Your Heart with Ireland

Whether it's the people, the craic (fun) or the coasts, travelers always find something to love about the island of Ireland. What fills your heart?

Global City Guidebook: Cairo

Take a step back in time in Cairo, Egypt’s capital and largest city. Home to the Nile River, museums boasting antiquities and the nearby Pyramids of Giza, there is no shortage of wonders to behold in Cairo.

Daily
Jul 17, 2024

History and Refinement Combine at Oslo’s The Continental Hotel

Traveling to Norway’s capital city? For an ideal setting, The Continental Hotel’s address on Stortingsgata in central Oslo is just the ticket. Ideally situated close to public transportation, the ferry harbor, and a wide array of world-class museums and dining options, this elegant 5-star, family-owned hotel is a member of Leading Hotels of the World, offering a luxe guest experience that presents the best in Nordic design and ambience.

Reconnecting the World: GBTA Convention 2023 Spotlights the Vital Role of Business Travel and In-Person Connection

In an increasingly digital and interconnected world, the Global Business Travel Association (GBTA) Convention remains an indispensable platform for business travel industry professionals seeking to make the most of the power of face-to-face connections. Taking place August 13–15 in Dallas, the 2023 GBTA Convention provides the unique opportunity for professionals and companies to join visionaries, thought leaders and industry experts for meaningful networking, cutting-edge insights and inspiring innovation.

Global City Guidebook: Cairns, Australia

Located on the northeastern coast of Far North Queensland, Australia, Cairns is a seaside city drawing visitors both by land and sea. The city, founded in the late 19th century, features two UNESCO World Heritage sites, a rain forest comprising part of the Wet Tropics of Queensland and the Great Barrier Reef. Cairns blends urban sprawl with Australia’s natural landscape, from beaches to rivers to valleys. With just 153,000 people calling the city home, Cairns invites visitors to explore its many sites and experiences.