FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Allison Ausband, Senior Vice President, In-Flight Service, Delta Air Lines

Nov 1, 2017

Name: Allison Ausband
Title: Senior vice president, inflight service
Company, city: Delta Air Lines; Atlanta, Ga.
Number of employees: 80,000
Recent project: Improving Delta’s Main Cabin experience, from the overall flow of service to providing more unique and thoughtful choices for passengers
First job: At 15 I worked at an ice cream parlor. The job taught me to always test the product and be creative.
Little-known fact about you: I was a morning radio announcer for a local station, Easy Listening.

Your Business

What innovations/initiatives do you foresee in the industry over the next years? These are great days in that we can give customers a choice. A lot of thought goes into the choices we provide, as we consider what millennials, frequent business travelers and everyone in between may want. We see innovations leading our industry into a world where we wear our IDs on us. Already able to scan and move quickly and efficiently with RFID bag tags, we could see ID technology advancing soon. Other innovations include the turbulence app, enabling pilots to deliver real-time turbulence information. Delta is determined to create raving fans by providing an elevated difference in service. Our Sky Pro technology allows us to identify Medallion members, milestone members and those with connecting flights, offering individualized experiences. We are able to call our customers by name, meet their individual needs and provide more personalized service.

Best career advice you’ve received: The best advice was to raise my hand — meaning sign up, take a risk and put myself out there. It made me more courageous and less fixated on perfection.

What advice would you give someone starting out in the field? Whether inside or outside your company or industry, find a great mentor. It’s important to have someone in your corner. This industry is predominantly male, so I had to learn to be comfortable with it. A male mentor once told me to lean into that fact and use it as a strength.

Allison Ausband as a Traveler

Favorite travel memory or story: One of my most memorable is spending 36 hours in Bangkok. I was able to bring my family with me. I worked and then spent the day in the city with them before heading home. It was an amazing experience.

One travel tip you cannot live without: Sign up for Clear to expedite airport screening. You receive incredible benefits as well as a quick, efficient experience through security.

Best advice for business travelers: Be a SkyMiles member. It gives you priority boarding, and the miles never expire.

About Delta Air Lines

What advice would you share with someone interested in beginning a career as a flight attendant? It is the most incredible job. So often while traveling I would look out the window and think, who gets to do what we do? There is more than you expect and experiences you don’t get otherwise, like learning CPR, safety procedures, customer service and emergency evacuation. As a flight attendant, you have to have a heart for people and a caring spirit. You need to go with the flow, be resilient and remember that what can happen on the ground can happen in the air.

Tell our readers a fun fact about Delta’s training program. It’s harder to become a Delta flight attendant than it is to get into Harvard. This year, we received more than 146,000 applications for 1,100 open positions. Once through the several rounds of the interview process, trainees go through an eight-week boot camp. They are challenged on every aspect of every plane in our fleet. This requires trainees to be focused. They are immersed in the Delta culture right off the bat.

What is your favorite feature of Delta’s onboard products and services? The new Alessi service items for Delta: The chic wine carafe, heart-shaped spoons and other service flatware are stylish and functional. Alessi is as old as Delta and, like us, is innovative and creative. We will also have L.A.-based restaurant Jon and Vinny’s meatballs on our in-flight menu — which I am especially excited about!


FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Explore Excursions


Insta Feed
September 2023
Sep 25, 2023

More Cruise Lines Move Toward Sustainable and Eco-Friendly Voyages

Less than five years ago the world’s first hybrid cruise ship, Hurtigruten ExpeditionsMS Roald Amundsen, set sail for Antarctica in November 2019 with 450 passengers. The battery-hybrid-powered ship, named for the first man to cross the continent and reach the South Pole, was built specifically for voyages in polar waters. Its battery-hybrid power reduces the ship’s consumption and CO2 emissions by 20 percent compared to equally sized ships.


There’s more to travel than just getting there.

Sep 25, 2023

What to Do If You Leave Something Behind on a Plane

A few months ago, I flew Polaris business class on a United flight from Dulles (IAD) to Paris (CDG). It was only when I got to my hotel in Paris I realized that I didn’t have my iPad or its bag or accessories. Since I had been working on it in the restaurant in the Polaris lounge and then went directly to the gate, I knew I either left it propped up on my table when I packed up or in my business-class seat. But what was the best method to alert the airline about my careless mishap and (hopefully) retrieve it? With spotty data and WiFi, searching for information on my phone was frustrating and slow. Here’s what I learned from the anxiety-inducing experience (and unexpected ending) about what to do if you leave something behind on your flight:

Sep 25, 2023

This 5-Star Resort Forms a New Identity on the Pacific Ocean

Solmar Hotels & Resorts introduces Grand Solmar Pacific Dunes, previously known as Grand Solmar at Rancho San Lucas, in Cabo San Lucas, Mexico. The hotel renewed its name and image to highlight the property’s natural attributes while maintaining the quality of its services and experiences.

IHG® Hotels & Resorts Introduces Effortless WiFi Connection for Guests Worldwide

IHG Hotels & Resorts is thrilled to announce the launch of a new mobile product feature for members: IHG Wi-Fi Auto Connect. This feature is now available exclusively in the IHG One Rewards mobile app for both iOS and Android users and will automatically connect IHG One Rewards members to WiFi upon arrival at more than 5,000 IHG hotels worldwide — no separate passwords or log-ins needed. This is in addition to the exciting benefits of being an IHG Business Edge member. IHG Business Edge provides small- and medium-sized businesses access to a user-friendly portal that displays comprehensive spending and savings data while providing the convenience of direct booking with a guaranteed discount.

Sep 25, 2023

Up Norway Announces New Sustainable Journeys

Specializing in bespoke adventures in some truly spectacular locations, Up Norway proves sustainability and luxury can go hand in hand. Ideal for families and small groups, the newly launched Coastal, Rural and Urban Norway Journey takes travelers on an immersive, eight-day expedition embracing the concept of slow travel.

Sep 21, 2023

Soak in Philadelphia’s Charm with This Epicurean Lovers Weekend Getaway

If fabulous food and beverages are a must-have for any weekend getaway, then look no further than the City of Brotherly Love. Whether your palate has a penchant for vibrant Latin American fare or cozy French cuisine, whether you're an oenophile looking to swirl, sniff and sip your way around the globe or you’d rather sample farm-to-glass cocktails, Philly’s got it all this fall. (With the exception of Bolo, which is a short taxi or Uber ride away and definitely worth the trip, the rest of these spots are all within walking distance of each other.)

Greece: A Life-Changing Experience

Experience the life-changing destination of Greece by exploring its island gems in the Ionian Sea. Scattered off the western coastline of Central Greece, to the south of Peloponnese, the Ionian Islands are an island group comprising large and small islands.

Sep 21, 2023

These Hotels Have Some of the Best Room Views in the World

From Santoríni to Dubai to New York, some hotels just have that “it” factor that draws visitors far and wide. For some hotels it’s their proximity to popular landmarks and attractions, for others it’s their amenities. But these hotels have something few can claim: a true room with a view.