Only a decade ago, the idea of staying in a stranger’s spare bedroom or offering a ride to an unknown person was almost unheard of. Conflated with couch surfing and hitchhiking, they were seen as activities for backpackers and college students rather than the general population — at least that’s how potential investors who turned down Airbnb and Uber viewed things. As it turned out, the “sharing economy” — the term spread in the late-2000s to describe the peer-to-peer marketplace for goods and services — is for everyone, whether a family visiting Europe on summer vacation or a business traveler who needs a ride to the airport during rush hour. With Airbnb valued at more than $25 billion and Uber at more than $60 billion, it’s rare to meet a traveler who hasn’t participated in the sharing economy. The most popular application for ridesharing in the United States (and increasingly in cities all over the globe), Uber surpassed both taxis and rental cars on Certify expense reports for the first time in 2015. Along with its chief competitor, Lyft, the ridesharing giant accounted for more than 40 percent of business travelers’ rides last year. And while the popular app is intended for short trips, similar services that offer inter-city rides and car rentals from private owners are gaining popularity.
Taking a page from Airbnb’s successful marketing, peer-topeer car rental company RelayRides rebranded itself in 2015 as Turo, a platform for finding not only cheaper rates than traditional car rentals but also unique rentals that can’t be found anywhere else. Travelers can arrange for car owners to meet them at the airport, skipping long rental car lines, and choose from categories such as “Fuel Sippers” (electric cars and hybrids) or “Fast and Fun” (sports cars such as Porsche or Maserati). Operating in 20 countries and quickly expanding, the world’s largest long-distance ridesharing platform, BlaBlaCar, offers an antidote to slow bus rides and expensive rail journeys in countries like France, Germany and the United Kingdom. Riders and drivers alike can list preferences such as whether they like to chat or listen to music in the car. On a recent trip in Spain, my husband and I used the BlaBlaCar app to arrange a short ride from Seville to Cordoba, arriving more quickly and at half the price of bus fare. Not only did we get the chance to practice our Spanish, but our fellow passenger invited us to join her for lunch at a local restaurant. The first broadly successful marketplace for vacation home sharing, HomeAway, founded in 2005, has since acquired nearly two dozen smaller websites, including VRBO .com and BedandBreakfast.com. Currently the company offers more than 1 million rentals, ranging from barns and farmhouses to castles and villas, in 190 countries.
Initially, HomeAway operated on a subscription fee model, requiring homeowners to pay an annual subscription fee in order to list their property on the company’s website. However, in 2013 the company introduced a performance-based option, allowing property owners to choose a pay-per-booking model that pays HomeAway a 10 percent commission on each booking in lieu of the annual fee. Within five months, the number of listings grew by 20 percent under the new free-listing model. While we haven’t listed a rental on HomeAway, my husband and I recently booked a HomeAway stay for a weekend in Granada, Spain. Of the thousands of rentals available in and around Granada, I filtered the results first by size — many of HomeAway’s rentals feature multiple bedrooms for families or large groups of friends. After narrowing the options to properties with fewer than two bedrooms located within the historic Albaicin neighborhood, I settled on an apartment within a historic three-floor building owned by a British family. The apartment proved every bit as nice as the photos and glowing reviews from other travelers indicated, featuring original wooden beams, a fully equipped kitchen, two spacious bedrooms and a sunny private patio. Since most of the listings in Granada accommodate at least four people (and some as many as two dozen), we resolved to return again through HomeAway when family members visit in the future. In December 2015, travel booking site Expedia acquired HomeAway for $3.9 billion to displace Booking.com as the world’s largest lodging seller. With the acquisition — Expedia’s largest ever since it began acquiring smaller sites such as Hotwire and Travelocity — the booking giant will no longer watch from the sidelines as travel sharing competitors like Airbnb become increasingly popular. At the same time, HomeAway announced it will change its business model midway through 2016 to add a booking fee for consumers, similar to Airbnb’s model (which charges a fee to both consumers and property owners).
Now the largest player in the home sharing niche, Airbnb draws travelers with an eye to both saving money and meeting locals in their destination. Among the more than 1.5 million listings in 190 countries on the Airbnb website, consumers can find both houses/apartments that can be rented in their entirety and bedrooms within a host’s home. In 2011, three years after Airbnb’s inception, only one in 10 U.S. travelers reported having rented all or part of a private dwelling. By 2014 that number jumped to one in four. My husband and I stayed at our first Airbnb in 2012, forgoing a bland hotel room for a private room at a colonial-style house in Bangkok’s city center for about $20 a night. Since then, we’ve stayed at a poolside bungalow in Bali; a Victorian home in Savannah, Ga.; a Georgian flat in Edinburgh; and a tree house in Tulum, all through Airbnb. Most recently, we rented our Chicago apartment for a month while we traveled in Guatemala. Though we never met our guests (a German couple doing short-term book research in the United States), our correspondence through the Airbnb site helped us feel comfortable renting our home to them. Best of all, the income from renting our apartment covered the cost of our own Airbnb stay that month. As stories emerged about hosts’ homes being trashed by guests throwing wild parties or burgled by renters posing under fake identities, the company had to offer secondary insurance to hosts (Airbnb recommends hosts obtain their own insurance that covers potential damages by guests) in the face of public backlash. In 2011 the company established its Airbnb Host Guarantee, which covers property loss or damage due to vandalism and theft for up to $50,000. Much like Couchsurfing.com, which predated the sharing economy by offering spare bedrooms (or couches) free of charge, Airbnb relies on hosts and guests to review one another in order to provide insight for other users. As a traveler, I’m more likely to choose a lodging where the host received 5-star reviews and am reticent to stay at one that’s never been booked. While safeguards for consumers and owners are far from perfect, the company will have to continue to refine the process as more and more people replace traditional trips with travel sharing.
The Global Business Travel Association’s (GBTA) Convention 2021 will be unlike any other convention before it, as we come together in person for the first time since the business travel industry drastically changed and look forward to rebuilding and reshaping the future. GBTA Convention 2021 will bring all of us together to learn from experts and each other, in-person at Orange County Convention Center in Orlando, Florida, Nov. 17–19. The safety of our attendees is our top priority. View health and safety protocols.
I imagine that when writer Hans Christian Andersen mused, “Life itself is the most wonderful fairy tale,” he was standing at the edge of Copenhagen’s historic Tivoli Gardens, one of his favorite haunts, enlivened by the swirl of human happiness that surrounded him: children laughing; carousels spinning; games of chance played for prizes; lovers holding hands; hungry people whispering over sweets, hot drinks, beer and towering, open-faced smørrebrød, Denmark’s quintessential sandwich. That fairy tale lives on today at the second-oldest amusement park in the world, a spectacle of folly architecture, bakeries, gardens, rides, restaurants, puppet shows and joy ... and which also happens to be one of the city’s most storied places to convene for business.
The restored Park Hyatt Toronto reopened its doors, bringing luxury, sophistication and glamour alongside a nod to the hotel’s Canadian heritage. Alessandro Munge of Studio Munge collaborated on the hotel’s refresh, drawing inspiration from Canada’s seasons and natural landscapes.
Without a doubt, the pandemic changed the role of airports in the travel industry. Hamad International Airport’s role evolved in many ways since the pandemic hit. Now, more than ever, airports are responsible for creating a secure passenger experience. As the gateway to Qatar and the world, the safety and wellbeing of staff and passengers has always been at the core of Hamad International Airport’s strategy.
I recently dined at Irwin’s in Philadelphia. The restaurant is located on the rooftop of the Bok Building, a former school turned collective of small businesses, non-profits, artist workshops, a bar and restaurant. I previously visited Bok for the bar and yoga classes, and I was excited to experience the restaurant.
Cathay Pacific reaffirms its commitment to reaching net-zero carbon emissions by 2050 with a pledge to use Sustainable Aviation Fuel for 10 percent of its total fuel consumption by 2030. The airline has made pioneering efforts in supporting SAF development for more than 10 years.
GBTA’s Convention 2021 will bring the business travel industry together for the first time in a long time. Once again, you’ll learn and connect with experts and each other, along with discussions with leading thinkers, entrepreneurs and change makers addressing the issues that matter most.
Arriving early afternoon in Puerto Rico, we jumped in an Uber and took a short, 15-minute drive from the airport to La Concha. As it was Tuesday, the streets were not too busy and the hotel lobby was calm. During the weekend, the scene likely would have been more bustling. We were greeted by a staff member who requested proof of vaccination and government-issued ID, and were given a wristband to indicate we were fully vaccinated. All guests are required to be vaccinated and wear masks at all times while moving around the hotel. Hand sanitizer stations were placed around the lobby, in elevators and in each common area.