Universal Orlando Resort launches a customer service team dedicated exclusively to travel agents.
The call center team assists agents with bookings and questions about various Universal Orlando products and includes a convenient text message service and a live online chat program. Text message services will be available for travel agents in need of last-minute information. Agents will be provided access to a representative once their client’s vacation payment is processed using an access code.
“At Universal Orlando Resort, we value our relationships with travel agent partners and we’re constantly seeking ways to better support them. We know that travel agents have different needs and requests from our regular guests,” said Fernando Flores, vice president, Universal Parks and Resorts Vacations, Universal Orlando Resort. “The goal of developing a dedicated team was to provide personalized, responsive customer service and knowledge to the travel agent community, to exceed expectations with their own clients and provide the best guest experience when vacationing at Universal Orlando.”
The real-time chat feature helps agents learn to navigate the booking engine. Representatives will help with questions, pricing and even offer suggestions for agents based on client preferences.
The call center is available at 800 224 3838. Additionally, agents can stay up to date on the latest news from the theme park by joining the Universal Orlando Travel Professionals Facebook group. Agents can register online to access exclusive tools like training modules, vacation offers and special deals.
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