GT Tested Reader Survey Awards 2015

By - December 10, 2015

A number of the best and brightest in the travel industry this year say “I do” to the GT Tested Reader Survey awards, accepting their spots on the top of the cake as part of the elite party of winners. This year, 2015, marks the 12th anniversary of our reader-voted GT Tested Reader Survey awards as well as the fifth year we’ve held our ceremony honoring the winners at The Peninsula Beverly Hills.

Our readers joined in the celebration of these two milestone anniversaries by once again voting for their favorites when it comes to airlines, hotels, destinations, travel goods and services around the globe. In keeping with tradition, we proudly present for the first time the 2015 winners of the GT Tested Reader Survey awards.

Many theories circulate as to why the traditional gift for a first anniversary is paper, but we think its meaning as a symbol of natural and eternal growth is an apt characteristic of the winners taking their respective honors for the first time, or reclaiming the title again after some time away from the top spot. The newlyweds of 2015 follow.

When it comes to airlines and aircraft, Singapore Airlines reclaims the honor as Best Overall Airline in the World this year, while the Airbus A380 debuts for the first time as Best Aircraft Type. Cathay Pacific Airways and Virgin America are newbies in their first-class categories, as Best Airline for International First Class and Best Airline for Domestic First Class. With a brand-new design, China Airlines nabs the Best Flight Attendant Uniforms and Best Business-Class Seat Design titles. Etihad Airways plays counterpart, winning for Best First-Class Seat Design.

Venturing off to a new life is EVA AIR’s Houston (IAH) to Taipei (TPE) service, winner of Best Airline for New Service Launch. EVA AIR also won Best Airport Staff/Gate Agents. And making a commitment in front of the masses is Hawaiian Airlines, earning Best Frequent-Flyer Elite-Level Program for its HawaiianMiles Pualani Platinum Membership.

For the first time, glasses clink for Delta Air Lines, Best Airline in North America, and airberlin, Best Airline in Europe (in a tie) and Best Trans-Atlantic Airline. Joining them on the dance floor: Aeroflot (Best Airline in Eastern Europe), Air Tahiti Nui (Best Airline in the South Pacific) and Etihad Airways (Best Airline in the Middle East). American Airlines earned accolades for its Admirals Club, Best Airport Lounges.

When it comes to hotels celebrating one-year wins, The Ritz-Carlton made its presence known in this year’s survey, running away with three categories: Best International Hotel Chain, Best Domestic Hotel Chain and Best Hotel Website. In the affinity credit card redemptions column, The Ritz-Carlton Rewards Credit Card from Chase also took top honors.

Others in the hotel categories making things official in 2015 include Crowne Plaza Singapore Changi Airport, named Best Airport Hotel; Hilton HHonors as Best Frequent-Stay Bonus Program; Grand Hyatt, Best Hotel Chain in Asia; and Lotte Hotel Seoul as Best MICE Hotel. Lotte Hotel Seoul is also celebrating its fourth anniversary as Best Hotel in South Korea. Fittingly, its home city, Seoul, is a first-time winner as Best MICE City.

Travel is more than just hotels and airlines, and a number of newbies from travel providers to credit cards are vowing to stay on the list for years to come: Porsche (Best Overseas Delivery Program); T-Mobile (Best Wireless Service in the World); Starwood Preferred Guest Credit Card from American Express (Best Frequent-Stay Affinity Credit Card Benefits); Delta SkyMiles Credit Card from American Express (Best Frequent-Flyer Affinity Credit Card Benefits); and Celebrity Cruises Visa Signature Credit Card (Best Cruise Line Affinity Credit Card).

Settling into their spot as No. 1 on our survey are our second anniversary winners. Representing strength and adaptability, cotton is the traditional symbol for second anniversaries, and these winners fit the bill as innovative travel industry success stories.

JetBlue.com celebrates its second win as Best Airline Website, while Singapore Airlines claims another title: Best Airline for Business Class. Regionally, two-time winners include LAN Airlines, Best Airline to South America; Air India, Best Airline in Central/South Asia & India; All Nippon Airways, Best Airline to Japan; and United Airlines, Best Trans-Pacific Airline. Hartsfield-Jackson Atlanta International Airport rounds out the aviation section, winning Best Airport Dining two times over.

Cotton sheets, towels … these second-time hotel winners already utilize the traditional commemoration of the milestone. Honorees include Grand Hyatt Grand Clubs (Best Hotel Club Floor); Hilton HHonors Diamond (Best Frequent-Stay Elite-Level Program); Starwood Preferred Guest (Best Frequent-Stay Award Redemption); and Kempinski Hotels (Best European Hotel Chain).

Another couple celebrating a second anniversary is Hertz for Best Car Rental Company and Sony for Best Noise-Canceling Headset. Earning a second-time nod in the credit card department: Citi / AAdvantage Platinum Select Card as Best Frequent-Flyer Affinity Credit Card Promotions.

While the traditional option for a third anniversary is leather, we’re going with the more modern interpretation, glass, just like those sparkling awards we’ll hand all our big winners. Nine winners are finding bliss as third-time honorees across all the categories. A trifecta of frequent-flyer award recipients includes United MileagePlus (Best Frequent-Flyer Bonus Program); LifeMiles (Avianca TACA) (Best Frequent-Flyer Award Redemption); and Delta Air Lines SkyMiles (Best Frequent-Flyer Customer Service, Americas).

Air New Zealand, China Airlines and Hainan Airlines are the cream of the crop three years running as Best Airline to Australia and New Zealand, Best Airline in North Asia and Best Airline in China, respectively.

Hilton HHonors takes home the top spot for Best Frequent-Stay Customer Service, Americas yet again. The last of the three-timers includes Starwood Preferred Guest Credit Card from American Express (Best Frequent-Stay Affinity Credit Card Promotions) and United MileagePlus Explorer Card from Chase (Best Frequent-Flyer Affinity Credit Card Redemptions).

Order up five dozen red roses, or any flower, which is the traditional symbol of the fourth anniversary, for these five four-time winners: Ireland, Best Tourism Destination; United MileagePlus Club Card from Chase, Best Credit Card and Best Credit Card Rewards Program; Marriott Rewards Credit Card from Chase, Best Frequent-Stay Affinity Credit Card; and Alaska Airlines Visa Signature Card from Bank of America, Best Frequent-Flyer Affinity Credit Card.

Five years as a reigning champion is a milestone, and we’ll celebrate these fifth-anniversary celebrants with a traditional gift of wood. TAP Portugal (tied this year with airberlin) is once again the Best Airline in Europe, while Boingo Wireless earns its fifth nod as Best WiFi Service, and Fiesta Americana is crowned Best Hotel Chain in Mexico. Not only is The Peninsula Beverly Hills our host venue for the fifth consecutive year, it is also the five-time Best Hotel in the United States.

Sweetness and strength are hallmarks of the sixth anniversary, represented in gift form by either of the traditional options of candy or iron. Six-time winner oneworld shows strength in numbers as Best Airline Alliance, and Alitalia serves up both sweet and savory as Best Airline Cuisine.

Also dominating their categories for six years running: Best Airline in Mexico winner Aeromexico; Andaz as Best Lifestyle Hotel; and Best Luggage Brand titleholder Briggs & Riley.

While no winners can claim victory for the seventh or eighth straight time, we thought you’d still like to know what traditional gifts to bestow upon your sweetheart when you commemorate these milestone anniversaries. For seventh anniversaries, tradition dictates a wool or copper gift, while the eighth requires either pottery or something bronze.

Not only are our nine-time winners celebrating the willow/wicker anniversary, they are nearing entry into our history books. Should these winners win again in 2016, marking that important 10th milestone, they will find themselves the newest members of GT’s 10-Year Hall of Fame. Those travel providers earning recognition for the ninth straight year include EL AL Israel Airlines (Best Airline for Security); Dubai Duty Free (Best Duty-Free Shops); and The Address Downtown Dubai (Best Individual Hotel in the World). Also noteworthy, Address Hotels + Resorts is the three-time Best Hotel Chain in the Middle East winner.

Metals signify 10th and 11th anniversaries, specifically tin or aluminum and steel — strong and steadfast like our winners. Incheon International Airport is Best Overall Airport in the World for 10 years running, and IHG Rewards Club wins Best Hotel Rewards Program in the World for the 11th time.

The 12th anniversary represents stability, much like these winners, who have won these categories for the entire existence of our GT Tested Reader Survey. The traditional gift of silk signifies luxury and comfort, summing up the mission of both these 12-time winners and of Global Traveler. Asiana Airlines once again earns top marks for its service as Best Airline for Onboard Service and Best Airline for Flight Attendants. United MileagePlus is the Best Overall Frequent-Flyer Program 12 times over, South African Airways remains Best Airline in Africa, and last but most certainly not least, Chicago O’Hare continues to receive accolades as Best Airport in North America, while Sheraton Hotels & Resorts is top choice for Best Hotel Chain in Latin America.

Wines on the Wing 2015
The results of Global Traveler’s annual Wines on the Wing Airline Wine Competition were first released in our August 2015 issue. A number of airlines submitted samples of their in-flight wine and sparkling selections. Sixteen professional wine experts presided as judges over the annual competition. All Nippon Airways was awarded several accolades: Best International Business-Class Wines on the Wing, Best International First-Class Wines on the Wing, Best International First-Class Champagne and Best International First-Class White Wine (tied with American Airlines). Hainan Airlines won Best Business-Class Champagne. Other winners included Fiji Airways (Best International First- or Business- Class Sparkling Wine and Best International Business-Class Red Wine); British Airways (Best International Business-Class White Wine); American Airlines (Best International First-Class Red Wine); and oneworld (Best Airline Alliance Wines on the Wing). In the North American category, Delta Air Lines won Best North American Wines on the Wing and Best North American White Wine, while Virgin America earned honors for Best North American Sparkling Wine and Best North American Red Wine.

Each of 2015’s winners shine as bright as diamonds, forever reminding us of their commitment to service and to the travel industry. Cheers to many more anniversaries!

The Voting Process
Open-ended ballots ran in subscriber copies of Global Traveler and online at globaltravelerusa.com/survey from Jan. 1 to Aug. 31, 2015. Ballots were distributed via direct mail and email during the same period. Ballots returned with less than 50 percent of the fields completed were disqualified. More than 22,000 qualified ballots were returned during the voting period. Employees of FX Express Publications, Inc., and affiliated members of the travel industry were not allowed to participate.

Winner’s Circle

Best Overall Airline in the World

  1. Singapore Airlines
  2. Asiana Airlines
  3. United Airlines
  4. Emirates
  5. Etihad Airways
  6. Delta Air Lines
  7. British Airways
  8. Swiss International Air Lines
  9. Lufthansa
  10. Air Canada

Best Airline Alliance

  1. oneworld
  2. Star Alliance
  3. SkyTeam
  4. Etihad Airways/airberlin/Aer Lingus/Air Seychelles
  5. Emirates/Qantas

Best Aircraft Type

  1. Airbus A380
  2. Boeing 787
  3. Boeing 777
  4. Airbus A330
  5. Boeing 747
  6. Boeing 737
  7. Airbus A340
  8. Boeing 767
  9. Airbus A320

Best Airline Website

  1. JetBlue.com
  2. AA.com
  3. United.com
  4. Delta.com
  5. Southwest.com
  6. China-airlines.com
  7. Lufthansa.com
  8. Aircanada.com

Best Airline for Business Class

  1. Singapore Airlines
  2. Delta Air Lines
  3. United Airlines
  4. Lufthansa
  5. Etihad Airways
  6. Emirates
  7. Asiana Airlines
  8. British Airways
  9. China Airlines
  10. EVA AIR

Best Airline for International First Class

  1. Cathay Pacific Airways
  2. Etihad Airways
  3. Emirates
  4. Asiana Airlines
  5. Korean Air
  6. Singapore Airlines
  7. Qantas
  8. Lufthansa
  9. Qatar Airways
  10. Swiss International Air Lines

Best Airline for Domestic First Class

  1. Virgin America
  2. United Airlines
  3. American Airlines
  4. Delta Air Lines

Best Airline for Onboard Service

  1. Asiana Airlines
  2. Etihad Airways
  3. Emirates
  4. Singapore Airlines
  5. South African Airways
  6. LAN Airlines
  7. TAM Airlines
  8. China Airlines
  9. Cathay Pacific Airways
  10. Swiss International Air Lines

Best Airline for Flight Attendants

  1. Asiana Airlines
  2. Cathay Pacific Airways
  3. Emirates
  4. Singapore Airlines
  5. airberlin
  6. Etihad Airways
  7. LAN Airlines
  8. Qatar Airways
  9. TAM Airlines
  10. South African Airways

Best Flight Attendant Uniforms

  1. China Airlines
  2. Etihad Airways
  3. Asiana Airlines
  4. Emirates
  5. Cathay Pacific Airways
  6. Singapore Airlines
  7. Delta Air Lines
  8. Air France
  9. Korean Air
  10. Qatar Airways

Best Airline Cuisine

  1. Alitalia
  2. Asiana Airlines
  3. Etihad Airways
  4. Brussels Airlines
  5. Cathay Pacific Airways
  6. Lufthansa
  7. Air New Zealand
  8. Air France
  9. Singapore Airlines
  10. Aeroflot

Best Airline for Security

  1. EL AL Israel Airlines
  2. Lufthansa
  3. Delta Air Lines
  4. United Airlines
  5. Swiss International Air Lines
  6. Austrian Airlines

Best First-Class Seat Design

  1. Etihad Airways
  2. Cathay Pacific Airways
  3. Emirates
  4. Asiana Airlines
  5. Singapore Airlines
  6. Qatar Airways
  7. British Airways
  8. Qantas
  9. Swiss International Air Lines
  10. United Airlines

Best Business-Class Seat Design

  1. China Airlines
  2. Singapore Airlines
  3. Etihad Airways
  4. LAN Airlines
  5. TAM Airlines
  6. Virgin Atlantic
  7. airberlin/Qantas (TIE)
  8. Asiana Airlines
  9. Cathay Pacific Airways

Best Airline for New Service Launch

  1. EVA AIR (IAH to TPE)
  2. All Nippon Airways (IAH to NRT)
  3. Ethiopian Airlines (LAX to DUB to ADD)
  4. Cathay Pacific Airways (BOS to HKG)
  5. Delta Air Lines (SLC to AMS)
  6. Philippine Airlines (JFK to MNL)
  7. Etihad Airways (DFW to AUH)
  8. Emirates (MCO to DBX)
  9. LAN Airlines (JFK to SCL)
  10. United Airlines (LAX to MEL)

Best Overall Frequent-Flyer Program

  1. United MileagePlus
  2. American Airlines AAdvantage
  3. Delta Air Lines SkyMiles
  4. Alaska Airlines Mileage Plan
  5. JetBlue TrueBlue
  6. Southwest Rapid Rewards
  7. Lufthansa Miles & More
  8. LifeMiles (Avianca TACA)
  9. LATAM Airlines Group

Best Frequent-Flyer Elite-Level Program

  1. Hawaiian Airlines HawaiianMiles Pualani Platinum
  2. American Airlines AAdvantage Executive Platinum
  3. Delta Air Lines SkyMiles Diamond Medallion
  4. United MileagePlus Premier Executive 1K
  5. Alaska Airlines Mileage Plan MVP Gold
  6. Southwest Airlines Rapid Rewards A-List Preferred
  7. Frontier Airlines EarlyReturns Summit Level
  8. JetBlue TrueBlue

Best Frequent-Flyer Bonus Program

  1. United MileagePlus
  2. American Airlines AAdvantage
  3. LifeMiles (Avianca TACA)
  4. Delta Air Lines SkyMiles
  5. Air Canada Aeroplan
  6. Alaska Airlines Mileage Plan
  7. Hawaiian Airlines HawaiianMiles
  8. Virgin America Elevate
  9. Southwest Airlines Rapid Rewards
  10. TAM Airlines Fidelidade

Best Frequent-Flyer Award Redemption

  1. LifeMiles (Avianca TACA)
  2. Air Canada Aeroplan
  3. United MileagePlus
  4. TAM Airlines Fidelidade
  5. American Airlines AAdvantage
  6. Delta Air Lines SkyMiles
  7. Hawaiian Airlines HawaiianMiles
  8. Southwest Airlines Rapid Returns
  9. Virgin America Elevate

Best Frequent-Flyer Customer Service, Americas

  1. Delta Air Lines SkyMiles
  2. LifeMiles (Avianca)
  3. American Airlines AAdvantage
  4. United MileagePlus
  5. Air Canada Aeroplan
  6. LAN Airlines LANPASS
  7. Virgin America Elevate
  8. Hawaiian Airlines HawaiianMiles
  9. TAM Fidelidade

Best Airline in North America

  1. Delta Air Lines
  2. American Airlines
  3. United Airlines
  4. Air Canada
  5. Virgin America
  6. JetBlue
  7. Frontier Airlines
  8. Porter Airlines
  9. Southwest Airlines

Best Airline to South America

  1. LAN Airlines
  2. Aerolineas Argentinas
  3. Avianca
  4. TAM Airlines

Best Airline in Mexico

  1. Aeromexico
  2. Volaris
  3. VivaAerobus
  4. Interjet

Best Airline to Australia and New Zealand

  1. Air New Zealand
  2. Air Tahiti Nui
  3. Fiji Airways
  4. Virgin Australia
  5. Qantas

Best Airline in the South Pacific

  1. Air Tahiti Nui
  2. Fiji Airways
  3. Qantas
  4. Air New Zealand
  5. Virgin Australia

Best Airline in Europe

  1. TAP Portugal/airberlin (TIE)
  2. Aer Lingus
  3. Alitalia
  4. British Airways
  5. Virgin Atlantic
  6. Lufthansa
  7. Austrian Airlines
  8. Swiss International Air Lines
  9. Brussels Airlines

Best Airline in Eastern Europe

  1. Aeroflot
  2. LOT Polish Airlines
  3. Transaero
  4. Tarom Romanian Airlines
  5. Wizzair
  6. Adria Airways
  7. Croatia Airlines
  8. S7 Airlines

Best Airline in Africa

  1. South African Airways
  2. Ethiopian Airlines
  3. Royal Air Maroc
  4. Kenya Airways
  5. Air Namibia
  6. Air Mauritius
  7. Air Seychelles
  8. TAAG Angola Airlines
  9. Mango
  10. Kulula

Best Airline in the Middle East

  1. Etihad Airways
  2. Emirates
  3. Qatar Airways
  4. Saudi Arabian Airlines
  5. EL AL Israel Airlines
  6. Royal Jordanian
  7. Middle East Airlines
  8. Gulf Air
  9. Royal Air Maroc
  10. Egyptair

Best Airline in North Asia (excluding China)

  1. China Airlines
  2. All Nippon Airways
  3. Asiana Airlines
  4. Cathay Pacific Airways
  5. EVA AIR
  6. Japan Airlines
  7. Dragonair
  8. Korean Air

Best Airline in China

  1. Hainan Airlines
  2. China Eastern Airlines
  3. China Southern Airlines
  4. Air China
  5. Shenzhen Airlines
  6. Juneyao Airlines
  7. Shandong Airlines
  8. Spring Airlines
  9. Sichuan Airlines
  10. Tianjin Airlines

Best Airline in Central/ South Asia & India

  1. Air India
  2. Air Astana
  3. Indigo
  4. SriLankan Airlines
  5. SpiceJet
  6. Mihin Lanka
  7. Jet Airways
  8. Biman Bangladesh Airlines
  9. PIA

Best Airline to Japan

  1. All Nippon Airways
  2. Japan Airlines
  3. United Airlines
  4. American Airlines
  5. Delta Air Lines

Best Trans-Atlantic Airline

  1. airberlin
  2. Brussels Airlines
  3. Delta Air Lines
  4. TAP Portugal
  5. Lufthansa
  6. Austrian Airlines
  7. United Airlines
  8. Aer Lingus
  9. Swiss International Air Lines
  10. British Airways

Best Trans-Pacific Airline

  1. United Airlines
  2. Singapore Airlines
  3. Asiana Airlines
  4. All Nippon Airways
  5. Cathay Pacific Airways
  6. Japan Airlines
  7. Thai Airways
  8. China Southern Airlines
  9. Air China
  10. Korean Air

Best Overall Airport in the World

  1. Incheon International Airport
  2. Singapore Changi Airport
  3. Munich Airport
  4. Tokyo International Airport/Haneda Airport (TIE)
  5. Hong Kong International Airport
  6. Amsterdam International Airport Schiphol
  7. Frankfurt am Main Airport
  8. Shanghai International Airport
  9. Beijing Capital International Airport
  10. Zürich Airport

Best Airport in North America

  1. Chicago O’Hare International Airport
  2. Hartsfield-Jackson Atlanta International Airport
  3. George Bush Intercontinental Airport Houston
  4. San Francisco International Airport
  5. Pittsburgh International Airport
  6. Newark Liberty International Airport
  7. Portland International Airport
  8. Denver International Airport
  9. Dallas/Fort Worth International Airport
  10. Miami International Airport

Best Airport Lounges

  1. American Airlines Admirals Club
  2. Etihad Airways
  3. Delta Air Lines Sky Clubs
  4. United Airlines United Club
  5. Asiana Airlines
  6. Lufthansa First Class Lounges
  7. Emirates
  8. Virgin Atlantic Clubhouse
  9. South African Airways Cycad Lounge
  10. British Airways Executive Club

Best Airport Staff/Gate Agents

  1. EVA AIR
  2. Singapore Airlines
  3. Delta Air Lines
  4. Turkish Airlines
  5. Brussels Airlines
  6. Lufthansa
  7. Emirates
  8. United Airlines
  9. Asiana Airlines
  10. Etihad Airways

Best Airport Dining

  1. Hartsfield-Jackson Atlanta International Airport
  2. Singapore Changi Airport
  3. Hong Kong International Airport
  4. Vienna Airport
  5. Amsterdam International Airport Schiphol
  6. London Heathrow Airport
  7. Brussels Airport
  8. Los Angeles International Airport
  9. Seattle-Tacoma International Airport
  10. Frankfurt am Main Airport

Best Duty-Free Shops

  1. Dubai Duty Free
  2. Incheon International Airport
  3. Hong Kong International Airport
  4. Amsterdam International Airport Schiphol
  5. Johannesburg O.R. Tambo International Airport
  6. Singapore Changi Airport
  7. Abu Dhabi International Airport
  8. Frankfurt am Main Airport
  9. Vancouver International Airport
  10. London Heathrow Airport

Best Individual Hotel in the World

  1. The Address Downtown Dubai
  2. The St. Regis Bora Bora
  3. Mandarin Oriental, Hong Kong
  4. Hôtel de Crillon, Paris
  5. Wentworth Mansion, Charleston
  6. The Langham, Chicago
  7. The Corinthia Hotel London
  8. The Peninsula Beverly Hills
  9. Montage Laguna Beach
  10. Grand Hyatt Hong Kong

Best International Hotel Chain

  1. The Ritz-Carlton
  2. The Peninsula Hotels
  3. Westin Hotels & Resorts
  4. InterContinental Hotels & Resorts
  5. Hilton Hotels Corp.
  6. Marriott Hotels
  7. Conrad Hotels & Resorts
  8. Four Seasons
  9. Park Hyatt
  10. Waldorf Astoria

Best Domestic Hotel Chain

  1. The Ritz-Carlton
  2. Waldorf Astoria
  3. Hilton Hotels Corp.
  4. InterContinental Hotels & Resorts
  5. Park Hyatt
  6. Marriott Hotels
  7. Four Seasons
  8. Sheraton Hotels & Resorts
  9. W Hotels
  10. Westin Hotels & Resorts

Best Lifestyle Hotel

  1. Andaz
  2. Aloft Hotels
  3. W Hotels
  4. Vida Hotels
  5. Element Hotels
  6. Kimpton Hotels
  7. Affinia Hotels
  8. Hotel Indigo
  9. Moxy

Best Airport Hotel

  1. Crowne Plaza Singapore Changi Airport
  2. Grand Hyatt Incheon
  3. Regal Airport Hotel, Hong Kong
  4. Pan Pacific Kuala Lumpur Airport
  5. Langham Place, Beijing Airport
  6. Kempinski Hotel Airport Munich
  7. Oryx Rotana Doha
  8. Grand Hyatt DFW
  9. Sofitel London Heathrow
  10. Novotel Suvarnabhumi Bangkok

Best MICE Hotel

  1. Lotte Hotel Seoul
  2. The Fairmont Hotel, San Francisco
  3. Hyatt Regency Incheon
  4. Grand Hyatt Hong Kong
  5. China World Hotel, Beijing
  6. Hilton Shanghai Hongqiao
  7. Grosvenor House, London
  8. Kempinski Hotel Wuxi
  9. Regal Airport Hotel, Hong Kong
  10. The Gleneagles
  11. Hotel Adlon Kempinski, Berlin

Best Hotel Club Floor

  1. Grand Hyatt Grand Club
  2. The Ritz-Carlton Club Level
  3. JW Marriott Hotels & Resorts
  4. The Peninsula Hotels
  5. Sheraton Hotels & Resorts
  6. Hilton Hotels
  7. Marriott Hotels & Resorts
  8. Westin Hotels & Resorts
  9. Renaissance Hotels

Best Hotel Website

  1. RitzCarlton.com
  2. Loews.com
  3. Marriott.com
  4. InterContinental.com
  5. Hilton.com
  6. Peninsula.com
  7. Starwood.com
  8. Fairmont.com
  9. Hyatt.com

Best Hotel Rewards Program in the World

  1. IHG Rewards Club
  2. Hilton HHonors
  3. Marriott Rewards
  4. Starwood Preferred Guest
  5. Hyatt Gold Passport
  6. Shangri-La Hotels and Resorts Golden Circle
  7. Loews Hotel YouFirst
  8. Leading Hotels of the World Leaders Club
  9. Fairmont President’s Club
  10. Club Carlson

Best Frequent-Stay Elite-Level Program

  1. Hilton HHonors Diamond
  2. Starwood Preferred Guest Platinum Preferred
  3. Marriott Rewards Platinum Elite
  4. Hyatt Gold Passport Platinum
  5. IHG Rewards Club Platinum Elite
  6. Wyndham Rewards ByRequest
  7. Fairmont President’s Club Platinum
  8. Sol Meliá MAS Rewards
  9. Choice Privileges Platinum

Best Frequent-Stay Bonus Program

  1. Hilton HHonors
  2. Marriott Rewards
  3. IHG Rewards Club
  4. Hyatt Gold Passport
  5. Club Carlson
  6. Starwood Preferred Guest
  7. Wyndham Rewards
  8. Omni Select
  9. Choice Privileges
  10. Fairmont President’s Club

Best Frequent-Stay Award Redemption

  1. Starwood Preferred Guest
  2. Hilton HHonors
  3. IHG Rewards Club
  4. Marriott Rewards
  5. Hyatt Gold Passport
  6. Club Carlson
  7. Choice Privileges
  8. Wyndham Rewards
  9. Omni Select
  10. Fairmont President’s Club

Best Frequent-Stay Customer Service, Americas

  1. Hilton HHonors
  2. Marriott Rewards
  3. The Ritz-Carlton Rewards
  4. IHG Rewards Club
  5. Choice Privileges
  6. Starwood Preferred Guest
  7. Hyatt Gold Passport
  8. Club Carlson
  9. Kimpton InTouch
  10. Fairmont President’s Club

Best Hotel in the United States

  1. The Peninsula Beverly Hills
  2. The Langham, Chicago
  3. The Peninsula Chicago
  4. Montage Beverly Hills
  5. The Ritz-Carlton, Georgetown
  6. Mandarin Oriental, New York
  7. Mansion on Turtle Creek, Dallas
  8. Four Seasons Hotel New York
  9. The Waldorf Astoria Chicago
  10. Park Hyatt New York

Best European Hotel Chain

  1. Kempinski Hotels
  2. InterContinental Hotels & Resorts
  3. W Hotels
  4. The Luxury Collection
  5. Westin Hotels & Resorts
  6. St. Regis
  7. Marriott Hotels
  8. The Ritz-Carlton
  9. Hilton Hotels Corp.
  10. Conrad Hotels & Resorts

Best Hotel Chain in Asia

  1. Grand Hyatt
  2. Shangri-La Hotels and Resorts
  3. The Peninsula Hotels
  4. Park Hyatt
  5. Conrad Hotels & Resorts
  6. Oberoi Hotels & Resorts
  7. Four Seasons
  8. InterContinental Hotels & Resorts
  9. Mandarin Oriental
  10. Taj Hotels, Resorts & Palaces

Best Hotel in South Korea

  1. Lotte Hotel Seoul
  2. Park Hyatt Seoul
  3. The Ritz-Carlton, Seoul
  4. The Shilla, Seoul
  5. Grand Hyatt Seoul
  6. The PLAZA Seoul
  7. W Hotel Seoul Walkerhill
  8. InterContinental Seoul
  9. JW Marriot Hotel Seoul
  10. The Westin Chosun

Best Hotel Chain in Latin America

  1. Sheraton Hotels & Resorts
  2. Fiesta Americana Hotels & Resorts
  3. Meliá Hotels
  4. Westin Hotels
  5. Four Seasons
  6. InterContinental Hotels & Resorts
  7. The Luxury Collection
  8. Grand Hyatt
  9. Caesar Park Hotels
  10. The Ritz-Carlton

Best Hotel Chain in Mexico

  1. Fiesta Americana Hotels & Resorts
  2. InterContinental Hotels & Resorts
  3. Sheraton Hotels
  4. Westin Hotels
  5. W Hotels

Best Hotel Chain in the Middle East

  1. The Address Hotels + Resorts
  2. The Ritz-Carlton
  3. Jumeirah International
  4. InterContinental Hotels & Resorts
  5. Shangri-La Hotels and Resorts
  6. Four Seasons
  7. Kempinski Hotels
  8. W Hotels
  9. Marriott International
  10. Raffles Hotels

Best Overseas Delivery Program

  1. Porsche
  2. Volvo
  3. BMW
  4. Mercedes-Benz
  5. Audi

Best Car Rental Company

  1. Hertz
  2. National Car Rental
  3. Avis
  4. Budget
  5. Enterprise
  6. Alamo
  7. Sixt

Best Tourism Destination

  1. Ireland
  2. Spain
  3. Germany
  4. South Africa
  5. United Kingdom
  6. Australia
  7. Israel
  8. Hong Kong
  9. Brazil
  10. India

Best MICE City

  1. Seoul
  2. Singapore
  3. Madrid
  4. Dubai
  5. Hong Kong
  6. Abu Dhabi
  7. London
  8. Sydney
  9. San Francisco
  10. Paris

Best WiFi Service

  1. Boingo Wireless
  2. AT &T Wireless
  3. Verizon Wireless
  4. iPass
  5. LodgeNet

Best Wireless Service in the World

  1. T-Mobile
  2. AT&T Wireless
  3. Verizon Wireless
  4. Sprint
  5. U.S. Cellular
  6. MetroPCS
  7. Cricket Wireless
  8. Boost Mobile

Best Noise-Canceling Headset

  1. Sony Digital Noise-Canceling Headphones
  2. Sennheiser Urbanite XL
  3. Bose QuietComfort
  4. Studio Beats Pro
  5. JVC
  6. Audio-Technica

Best Luggage Brand

  1. Briggs & Riley Travelware
  2. TravelPro
  3. Louis Vuitton
  4. Samsonite
  5. Delsey
  6. Hartmann
  7. Swiss Army
  8. Rimowa
  9. Victorinox
  10. Tumi

Best Credit Card

  1. United MileagePlus Club Card from Chase
  2. American Express Platinum Card
  3. Starwood Preferred Guest Credit Card from American Express
  4. Plum Card from American Express Open
  5. American Express Blue Card
  6. Chase Ink Card
  7. United MileagePlus Explorer Card from Chase
  8. American Airlines WorldElite MasterCard
  9. Alaska Airlines Visa Signature Card from Bank of America
  10. Escape Card from Discover
  11. Delta SkyMiles Gold Card from American Express

Best Credit Card Rewards Program

  1. United MileagePlus Club Card from Chase
  2. Marriott Rewards Credit Card from Chase
  3. Membership Rewards Program from American Express
  4. Capital One Venture Rewards
  5. Delta SkyMiles by American Express
  6. United MileagePlus Explorer Card from Chase
  7. Chase Sapphire
  8. Miles by Discover
  9. Chase Sapphire Preferred Card
  10. The Ritz-Carlton Rewards Card from Chase

Best Frequent-Stay Affinity Credit Card

  1. Marriott Rewards Credit Card from Chase
  2. The Ritz-Carlton Rewards Card from Chase
  3. Starwood Preferred Guest American Express
  4. Choice Privileges Visa Signature
  5. Hyatt Gold Passport Card
  6. Hilton HHonors American Express
  7. US Bank FlexPerks Travel Rewards Visa Card
  8. IHG Rewards Club Select Visa

Best Frequent-Stay Affinity Credit Card Promotions

  1. Starwood Preferred Guest Credit Card from American Express
  2. Hilton HHonors American Express
  3. IHG Rewards Club Select Visa
  4. The Ritz-Carlton Rewards Card from Chase
  5. Marriott Rewards Credit Card from Chase
  6. Hyatt Gold Passport Credit Card
  7. Choice Privileges Visa Signature

Best Frequent-Stay Affinity Credit Card Benefits

  1. Starwood Preferred Guest Credit Card from American Express
  2. Marriott Rewards Credit Card from Chase
  3. IHG Rewards Club Select Visa
  4. Hilton HHonors American Express
  5. Hyatt Gold Passport Credit Card
  6. Choice Privileges Visa Signature

Best Frequent-Stay Affinity Credit Card Redemptions

  1. The Ritz-Carlton Rewards Credit Card from Chase
  2. IHG Rewards Club Select Visa
  3. Marriott Rewards Credit Card from Chase
  4. Starwood Preferred Guest Credit Card from American Express
  5. Hyatt Gold Passport Card
  6. Choice Privileges Visa Signature
  7. Hilton HHonors American Express

Best Frequent-Flyer Affinity Credit Card

  1. Alaska Airlines Visa Signature Card from Bank of America
  2. Citi / AAdvantage Platinum Select Card
  3. Delta SkyMiles Card from American Express
  4. United MileagePlus Club Card from Chase
  5. British Airways Visa Signature Card
  6. United MileagePlus Explorer Card from Chase
  7. Southwest Airlines Rapid Rewards Credit Card
  8. JetBlue American Express Card
  9. Lufthansa Miles & More Card

Best Frequent-Flyer Affinity Credit Card Promotions

  1. Citi / AAdvantage Platinum Select Card
  2. JetBlue American Express Card
  3. Alaska Airlines Visa Signature Card from Bank of America
  4. United MileagePlus Explorer Card from Chase
  5. British Airways Visa Signature Card
  6. United MileagePlus Club Card from Chase
  7. Delta SkyMiles by American Express
  8. Lufthansa Miles & More Card
  9. Southwest Airlines Rapid Rewards Credit Card

Best Frequent-Flyer Affinity Credit Card Benefits

  1. Delta SkyMiles Credit Card from American Express
  2. Citi / AAdvantage Platinum Select Card
  3. Alaska Airlines Visa Signature Card from Bank of America
  4. United MileagePlus Explorer Card from Chase
  5. Aeromexico Club Premier La Tarjeta from American Express
  6. British Airways Visa Signature Card
  7. United MileagePlus Club Card from Chase
  8. Lufthansa Miles & More Card
  9. JetBlue American Express Card
  10. Southwest Airlines Rapid Rewards Card

Best Frequent-Flyer Affinity Credit Card Redemptions

  1. United MileagePlus Explorer Card from Chase
  2. Alaska Airlines Visa Signature Card from Bank of America
  3. Citi / AAdvantage Platinum Select Card
  4. United MileagePlus Club Card from Chase
  5. Southwest Airlines Rapid Rewards Card
  6. British Airways Visa Signature Card
  7. JetBlue American Express Card
  8. Delta SkyMiles Credit Card from American Express

Best Cruise Line Affinity Credit Card

  1. Celebrity Cruises Visa Signature Credit Card
  2. Royal Caribbean Visa Credit Card from Bank of America
  3. Norwegian Cruise Line MasterCard from Bank of America
  4. Princess Cruises Visa Signature Card

Best International First-Class Wines on the Wing
All Nippon Airways

Best International First-Class Champagne
All Nippon Airways

Best International First-Class White Wine
All Nippon Airways
American Airlines (TIE)

Best International First-Class Red Wine
Red Wine American Airlines

Best International Business-Class Wines on the Wing
All Nippon Airways

Best International Business-Class Champagne
Hainan Airlines

Best International Business-Class White Wine
British Airways

Best International Business-Class Red Wine
Fiji Airways

Best International First- or Business-Class Sparkling Wine
Fiji Airways

Best Airline Alliance Wines on the Wing
oneworld

Best North American Wines on the Wing
Delta Air Lines

Best North American Sparkling Wine
Virgin America

Best North American White Wine
Delta Air Lines

Best North American Red Wine
Virgin America

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