The Global Business Travel Association and Dinova, Inc., released a study on business travel dining.
The study found millennials are much more likely to have reservations about ordering extra items like room service or coffee and snacks, even when their work’s travel policy permits such items.
The majority of respondents said they pay for business travel meals with a corporate credit card, but only a little more than half said their travel policy covers group meals and less than half said their travel policy covers alcoholic beverages. Thirty-eight percent said their companies have a preferred dining program.
More than half of business travelers research dining options ahead of a trip. Millennials are most likely to use Uber Eats, while Boomers use Yelp. More than half of business travelers have dining-related apps on their phones and use mobile devices to search for local places to eat.
The large majority of business travelers consider eating healthy while traveling a top priority.
Sixty-four percent of business travelers dine at upscale casual restaurants, 52 percent at fast casual restaurants, 34 percent at fast food restaurants and 29 percent at fine dining restaurants.
“A one-size-fits-all approach often isn’t the answer when it comes to crafting travel policy,” said Jessica Collison, research director, GBTA. “The research reveals that clear generational differences exist when it comes to preferences around dining out while traveling for work. For travel buyers considering a preferred dining program, it’s important to make sure the program you choose meets the needs of all of your travelers.”
“The research findings really highlight the significance of understanding the spectrum of travelers within an organization,” said Alison Galik, president, Dinova. “Travel managers are serving multiple generational groups, each with their own preferences. The more they can dial in on what makes for a good travel experience, on the opportunities for reducing employee stress and increasing job satisfaction – and then cater to and engage their travelers in those areas – the more effective their overall program will be. We believe dining is an area that absolutely fills this bill. Cultivating a successful preferred dining program can both serve a broad range of needs and help create an unforgettable travel experience.”
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