According to a new survey released by the Global Business Travel Association, more than 60 percent of business travelers have downloaded at least one major hotel chain app this year. More than half have downloaded at least two and about one-quarter have downloaded three or more. Business travelers use these apps most often to check their reservation, manage reward points and book stays. Baby boomers are most likely to check their reservation status, while younger travelers use hotel apps for research, including available amenities, and to order room service or contact the hotel. They also frequently use mobile apps to check in. “Hotels have room to expand the capabilities of their mobile app as well as promote increased awareness of those capabilities as the interest is there. In the future, hotels could invest in innovative new technologies, but should also continue to focus on improving existing amenities, especially WiFi as that remains most important for business travelers,” said Monica Sanchez, director of research, GBTA Foundation. The study showed more than half of business travelers use in-room WiFi for more than an hour each day during their stay for either work or leisure purposes. Generally, travelers are satisfied with connectivity speed and pricing. When it comes to the most in-demand hotel tech offerings, North American business travelers requested more power and USB outlets in guestrooms and social spaces, as well as streaming services such as Netflix and HBO Go. Other popular requests include in-room chargers, keyless entry and smart televisions.