FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Mark Sergot, Senior Vice President, Global Sales, IHG Hotels & Resorts

Dec 10, 2022


December 2022

Name: Mark Sergot
Title: Senior vice president, Global Sales
Company, city: IHG Hotels & Resorts; Atlanta, Georgia
First job: Guest service agent at a downtown Chicago convention hotel
Where to next: Cannes, to attend the International Luxury Travel Market

What actor or actress would play you in a movie of your life?
Well, when I had hair, I looked like him more, but Tom Hanks. He really cares about history and seems compassionate.

What would you be doing professionally if you weren’t in your current industry?
I’d be a journalist in some capacity, either print, digital or broadcast.

What is your favorite book, movie or television show?
Shantaram by Gregory David Roberts is my favorite book. I’ve spent a lot of time in India, and this book is a great description of the country. At more than 500 pages, it is extraordinary, compelling and riveting.

What historical figure, dead or alive, would you love to have dinner with?
Mahatma Gandhi; he led an extraordinary life.

What is your most recent project, and what was the inspiration behind it?
Participating in the rollout of our new loyalty program, IHG One Rewards. Our focus on the individual and what matters to them as they travel is at the heart of IHG One Rewards. This is both inspiring and exciting, as we know personalization is a high priority for our guests. Members have choices on how they want to engage and can focus on their preferences, those things that are important to them. In addition, there’s greater opportunity for them to earn points. IHG One Rewards is a competitive and compelling program that offers refreshed and new options.

What is your favorite aspect of the job?
Connecting with colleagues and customers around the world. Learning about their markets, customs and culture is fascinating; enjoying the local food and beverage is even better!

What’s the biggest business risk you’ve ever taken?
Any time you reorganize a sales force there is always risk around relationship and revenue. Following a highly collaborative framework reduces this work, yet the process always produces a certain level of anxiety.

Who is someone you admire professionally in the travel industry?
Horst Schulze, of The Ritz- Carlton, and Isadore Sharp, of Four Seasons, were both pivotal in the creation of their respective brands, boasting exceptional attention to detail and building the foundation for a luxury travel experience. Chris Cahill, the former CEO of luxury brands at Accor, is the most passionate, humble and respectful leader in the business.

Tell us about a travel nightmare: Significant travel delays, of hours or days, are always nightmares. Quickly getting over it and utilizing the time to be productive is key.

Share a comical travel experience: I always laugh about a colleague whose foot/leg was in a cast, preventing her from wearing a shoe on that foot, yet she brought seven-plus “pairs” of shoes in her luggage that I had to carry on a weeklong trip. What is your preferred method of travel — planes, trains, automobiles, cruise ships — and why? Where possible, I prefer traveling via train. The ability to take in the journey, get work done and enjoy a nice meal is simply terrific.

What has been the best example of customer service you’ve experienced during your travels? Traveling through India showcased a passion for service like no other I’ve experienced. At every touchpoint there was a genuine, heartfelt welcome and desire to assist. India is a special place for a variety of reasons; service and attention to detail top the list.


FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.


Insta Feed
May 30, 2023

Play in the Sand at North Myrtle Beach

Just north of the city of Myrtle Beach in coastal South Carolina, North Myrtle Beach has grown from a tranquil farming region into a prized leisure destination. Way back in 1737, landowner William Gause built a tavern that became a welcome stop for vacationers and others traveling along Kings Highway, a route stretching from Boston to Charleston. Today, this sunny, friendly beach town is a popular endpoint all on its own.

Exclusive Savings: Cruise Along the Danube River with Global Traveler

Exclusive Sailing with Global Traveler

April/May 2023
May 30, 2023

Embrace the Power to Make Environmental Change as you Travel

News of climate change and its impact on the Earth and our environment has been harsh, to say the least. In fact, the American Psychological Association defines the term “eco-anxiety” as “a chronic fear of environmental doom.”

May 30, 2023

Sample the Cuisine of Distinguished Chefs at Cayo Levantado Resort’s 5-Star Dining

Cayo Levantado Resort recently announced a selection of dining options available to guests upon opening June 1. With an emphasis on rich cultural traditions and fresh local ingredients, the resort teamed up with a distinguished team of experts to offer a variety of gastronomic possibilities. The resort’s restaurant invites travelers to sample world-class cuisine crafted with the soul of the Caribbean. Keep reading to see how each restaurant brings its own flare to the dining experience.

Put Yourself First in Arizona

Putting yourself first has never been easier.

May 30, 2023

Rocco Forte Hotels Raises the Bar for Summer 2023 Travel

Rocco Forte Hotels offers travelers new experiences and amenities for summer 2023.

May 26, 2023

Take Part in These Sustainable Travel Experiences with Explore Worldwide

Taking care of the planet is a growing priority with travelers wanting to ensure there’s a healthy world to even explore. Global travel adventure company Explore Worldwide (a Hotelplan travel group brand) recently formed a climate timely partnership with Klimate and Rewilding Britain, affirming its dedication to both rewilding efforts and carbon removal within the travel industry.

Share Your Travel Preferences with Global Traveler in a Short Survey & Win

Learning more about our readers’ travel habits and preferences ensures Global Traveler delivers the content you desire. As the travel industry has adapted and changed over the last few years, it’s more important than ever to connect. To best meet your short- and long-term travel content needs, please help us!

April/May 2023
May 26, 2023

Expansive Designs and Overhauls Take Airports to the Next Level

Recently, the Federal Aviation Administration announced the availability of $1 billion for airport expansion projects in 2023, awarding grants to some U.S. airports to make improvements to terminals.