Name: Liz Carisone
Title: Chief executive officer
Company, city: GroundLink, New York, N.Y.
Number of employees: 150
Recent project: Creating a strategic plan and vision for business alignment
First job: Credit and collections analyst
Little-known fact about you: I never set out to be a CEO.
Your Business
Essential business philosophy: As the saying goes, “Change is the only constant.”
Best way to keep a competitive edge: Create an environment that allows people to contribute and problem-solve together.
Yardstick of success: How we learn from our failures
Liz Carisone as a Traveler
What is the most important item you take when traveling? Mobile/cellphone
How do you spend your time on board? Listening to music, working or reading
What is your favorite restaurant in the world? The French Laundry in the Napa Valley
What is your favorite destination in the world? Hong Kong
About GroundLink
Tell our readers about GroundLink’s guaranteed service.
We know simple, safe, efficient and reliable service is important to travelers. That’s why we offer the industry’s only on-time pickup guarantee. If our driver is not at your pickup location within five minutes of the scheduled pickup time, your next ride is on us (up to $75).
How does technology play a role in GroundLink’s service?
Technology and innovation form the backbone of GroundLink’s car service offerings. From ease of booking and paying to ride tracking and e-receipts, technology helps us provide a stress-free travel experience for travelers and travel arrangers.
Customers can easily schedule rides via our mobile app, GroundLink Car & Limo Service, available in the App Store and Google Play; through our website, GroundLink.com; or via our 24/7 customer service center. To ensure no surprises, we provide a full price breakdown, including gratuity, prior to the customer confirming a ride. Once the ride is booked, we send a confirmation email.
When the driver is on the way, the customer receives ride status updates via text message and can track the ride in real time from that point until arriving at the destination. For airport pickups, GroundLink tracks the customer’s flight information, so we can adjust the pickup time accordingly and be on site when the customer actually arrives.
GroundLink also employs the latest technology to help travel managers and travel arrangers manage their company’s ground transportation spend. Our Web-based Corporate Account Center provides administrators with real-time access to their company’s ground transportation program, including an overview of their overall car service spend, a breakdown of their account’s top riders and the ability to view upcoming and completed rides and rides in progress on a real-time updated map.
What can our readers expect from GroundLink in the future?
GroundLink will continue to innovate to offer our customers the safest, most reliable, stress-free and dependable black car service, driven by our leading technology. We are currently working with leading industry partners to develop new and exciting products and features designed specifically for frequent business travelers and their companies, including corporate policy controls and a smart booking feature. Stay tuned!
Read This Next
Women in Travel
2016
Sep 22, 2016All Reads on This Topic
Read Them All
Introducing
FX Excursions
FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.
#globility
Insta FeedDaily
Jul 26, 2024Accor Unveils Its First Handwritten Collection Brand in the United States
San Francisco, a city renowned for its commercial hubs and cultural sites, will become the first destination in the United States for one of Accor's newest brands, Handwritten Collection. The city’s Hotel Stratford San Francisco, Handwritten Collection is a European-style boutique property located near Union Square on the famous Powell Street cable car line. The area will now have the Handwritten Collection name behind it. The property becomes Accor's third hotel in San Francisco, joining the Fairmont properties atop Nob Hill and at Ghirardelli Square.
Sponsored Content
Sail to the Tropical Splendors of Tahiti and The Tuamotu Islands with Windstar Cruises
This November, Windstar Cruises celebrates more than 36 years in Tahiti with an itinerary taking guests to the clear waters of Tahiti and The Tuamotu Islands on a journey exploring Tahitian culture, the ecosystems of Fakarava, and the sunsets of Raiatea and Bora Bora. The 10-day sailing aboard Star Breeze, Nov. 18–28, departs from Papeete and ends in Papeete.
Global City Guidebook 2024
Jul 26, 2024Bask in Nature’s Tranquility at The Spa at Four Seasons Tamarindo
When the two of us entered The Spa at Four Seasons Tamarindo, past the backlit boutique items and local artisan-painted wood carvings, the place wrapped us in a feeling of tranquility. Its stone walls, earth tones, woven wall hangings and furniture made of natural materials reminded us we are part of nature’s spectrum, the abundant windows showing native plants and trees outside.
Daily
Jul 26, 20244 Boutique Hotels with Exclusive Wedding Buyout Offerings
Couples looking for an over-the-top wedding, consider one of these properties around the world, offering total property buyouts to say your “I do’s.”
Sponsored Content
Tips to Plan a Destination Event Worth the Trip
It's time to shake things up and inject some serious excitement into your next gathering. Whether planning a corporate conference, black-tie gala or milestone celebration, choosing the right venue can make all the difference. City Winery shares some tips to make your next gathering a rockin' success.
Airlines
Jul 26, 2024BermudAir Maximizes Choices for Travelers with New Options
BermudAir announced an expanded fare structure, allowing customers to choose from five fare types across economy and business class, up from the previous three options. Travelers can now select fares based on their preferences for lounge access, checked baggage, change fees, refunds and priority boarding.
Discover Hvar, Croatia’s, Best-Kept Secrets
Daily
Jul 25, 2024Daily
Jul 24, 2024SB Winemaker’s House & Spa Suites Introduces Custom Wine Itineraries
SB Winemaker’s House & Spa Suites offers guests personalized journeys to Mendoza’s finest wineries from Susana Balbo’s family. Immerse yourself in bespoke wine itineraries recommended by Balbo, Argentina’s first female winemaker; her son and third-generation winemaker, José Lovaglio Balbo; and her daughter, hotelier and wine tourism marketer, Ana Lovaglio Balbo.
Sponsored Content
Share Miles with Family and Friends with United Airlines
As you look ahead to winter travel, United Airlines and its MileagePlus loyalty program introduced MileagePlus miles pooling, which allows members to contribute and combine miles into a joint account. Groups of up to five members can now share and redeem miles in one linked account. As the first and only major U.S. airline to offer this feature, United also allows any MileagePlus member, whether relatives or close friends, to be in a pool with other members.
eFlyer Reviews
Jul 24, 2024Althoff Grand Hotel Schloss Bensberg Review
After a long drive from our previous destination, it was a relief to see Althoff Grandhotel Schloss Bensberg in our view. When we pulled into the hotel court, I felt like we were pulling up to a royal palace. Considering the hotel was originally built as a castle for Prince Elector Johann Wilhelm II of Duesseldorf and his wife, Maria-Luisa of the Medici family, my thought wasn’t that far off.
ShareThis