Name: Liz Carisone
Title: Chief executive officer
Company, city: GroundLink, New York, N.Y.
Number of employees: 150
Recent project: Creating a strategic plan and vision for business alignment
First job: Credit and collections analyst
Little-known fact about you: I never set out to be a CEO.
Essential business philosophy: As the saying goes, “Change is the only constant.”
Best way to keep a competitive edge: Create an environment that allows people to contribute and problem-solve together.
Yardstick of success: How we learn from our failures
Liz Carisone as a Traveler
What is the most important item you take when traveling? Mobile/cellphone
How do you spend your time on board? Listening to music, working or reading
What is your favorite restaurant in the world? The French Laundry in the Napa Valley
What is your favorite destination in the world? Hong Kong
Tell our readers about GroundLink’s guaranteed service.
We know simple, safe, efficient and reliable service is important to travelers. That’s why we offer the industry’s only on-time pickup guarantee. If our driver is not at your pickup location within five minutes of the scheduled pickup time, your next ride is on us (up to $75).
How does technology play a role in GroundLink’s service?
Technology and innovation form the backbone of GroundLink’s car service offerings. From ease of booking and paying to ride tracking and e-receipts, technology helps us provide a stress-free travel experience for travelers and travel arrangers.
Customers can easily schedule rides via our mobile app, GroundLink Car & Limo Service, available in the App Store and Google Play; through our website, GroundLink.com; or via our 24/7 customer service center. To ensure no surprises, we provide a full price breakdown, including gratuity, prior to the customer confirming a ride. Once the ride is booked, we send a confirmation email.
When the driver is on the way, the customer receives ride status updates via text message and can track the ride in real time from that point until arriving at the destination. For airport pickups, GroundLink tracks the customer’s flight information, so we can adjust the pickup time accordingly and be on site when the customer actually arrives.
GroundLink also employs the latest technology to help travel managers and travel arrangers manage their company’s ground transportation spend. Our Web-based Corporate Account Center provides administrators with real-time access to their company’s ground transportation program, including an overview of their overall car service spend, a breakdown of their account’s top riders and the ability to view upcoming and completed rides and rides in progress on a real-time updated map.
What can our readers expect from GroundLink in the future?
GroundLink will continue to innovate to offer our customers the safest, most reliable, stress-free and dependable black car service, driven by our leading technology. We are currently working with leading industry partners to develop new and exciting products and features designed specifically for frequent business travelers and their companies, including corporate policy controls and a smart booking feature. Stay tuned!
The Airline Passenger Experience Association and SimpliFlying recognized United Airlines for providing a hospital-grade standard of cleanliness and safety during travel. Among the four largest U.S. carriers, United is the first to receive Diamond Certification, the highest in the new APEX Health Safety audit powered by SimpiliFlying.
Custom order your Volvo through the Overseas Delivery Program and receive round-trip airfare, hotel accommodations, and a personalized delivery at the Volvo Factory Delivery Experience in Gothenburg, Sweden. Your experience begins in Sweden with insurance and registration included, enabling you to drive your new Volvo throughout Scandinavia and Europe. Create the adventure of a lifetime with the program named Best Overseas Delivery four years running, and return home with the ultimate souvenir.
A couple of my friends and I decided to rent a house in the Camelback Mountain area of Pennsylvania’s Pocono Mountains for New Year’s Eve. To find the perfect place, we used Vrbo.com; there were a bunch of properties to choose from, but, in the end, we decided to rent a place in The Village at Camelback.
The International Air Transport Association and Etihad Airways partnered to launch the IATA Travel Pass for passengers on the Gulf carrier. The IATA Travel Pass is a mobile app that helps passengers manage travel in line with government requirements for COVID-19 tests or vaccines. It will be initially offered on select Etihad flights from Abu Dhabi in early 2021, with plans to extend the offer if successful.
Though air travel slowed as airports temporarily closed and borders shuttered to stifle the spread of coronavirus, the airline industry — led by oneworld alliance member airlines — enacted enhanced protective measures to reduce risk and protect passengers.
Madeline Hotel & Residences, Auberge Resorts Collection recently debuted a complete redesign, now standing as a luxurious, modern mountain resort in Telluride, Colorado. At 10,540 feet, the ski-in/ski-out retreat boasts new social spaces, a refreshed lobby, a new boutique, a collection of new guest experiences and amenities, and wellness offerings. Additionally, Madeline features a collaboration with Olympian Gus Kenworthy, who helped create the hotel’s Recovery Ski Lounge.