Name: Lisa Holladay
Title: Global brand leader, The Ritz-Carlton, Ritz-Carlton Reserve, St. Regis Hotels & Resorts and Bulgari
Company, city: Marriott International; Washington, D.C.
First job: Cashier at a grocery store at 16 years old
Where to next: Jordan
A LITTLE BIT MORE
What actor or actress would play you in a movie of your life? I’d say Reese Witherspoon; she’s a brilliant actress, a smart businesswoman, multidimensional and dynamic. Plus, she’s from the South, like me!
What would you be doing professionally if you weren’t in your current industry? An actress! When I was younger, I actually studied to be a Shakespearean actress.
What is your favorite book, movie or television show? I love to read; at the moment, one of my favorite books is Where the Crawdads Sing. Favorite movie is The Wizard of Oz, and for television, right now it’s Outlander.
What historical figure, dead or alive, would you love to have dinner with? Can I have a dinner party? I’d pick Shakespeare, Barack and Michelle Obama, and César Ritz.
What is your most recent project, and what was the inspiration behind it? We recently opened the 100th The Ritz-Carlton in Perth, Australia. We are also looking at the family programming available at St. Regis Hotels & Resorts, as it is important to take into account our littlest travelers.
What is your favorite aspect of the job? The people, including my team, and the travel. I don’t love the jet lag, but I love to travel and meet new people.
What’s the biggest business risk you’ve ever taken? Leaving the safety of a job in the automotive space and making the move to the hospitality industry.
Who is someone you admire professionally in the travel industry? Herve Humler — he hired me and is the founder of The Ritz-Carlton brand, as well as a master of luxury hospitality and an amazing and kind human being.
AS A TRAVELER
Tell us about a travel nightmare: I travel a lot, so I’ve had quite a few! I was heading to the West Coast on New Year’s Eve, but due to fog in San Francisco, we were dumped in Las Vegas. Las Vegas on New Year’s Eve means no hotels and no flights out, so I rented a car with two strangers and drove to San Francisco.
Share a comical travel experience: Every year we drive from D.C. to the South for the holidays with our two dogs, one 70 pounds, the other 60 pounds. With the dogs, luggage, presents and more, it’s a perfect set-up for comedy.
What is your preferred method of travel — planes, trains, automobiles, cruise ships — and why? Each method has its charms, but I’m most often on airplanes. I’m looking forward to becoming a big fan of cruising with The Ritz-Carlton Yacht Collection.
What has been the best example of customer service you’ve experienced during your travels? As with nightmares, I’ve had many examples of genuine care in all my travel. After being gone for a week, I was really sick and traveling from London to Rome. The St. Regis Rome took exceptional care of me, bringing me pajamas, tea and medicine.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
Vail Resorts opted to close all 37 resorts early in response to the current COVID-19 pandemic, but the mountain resort operator also wanted to give back to the community in the face of this adversity. The excess perishable food from the various properties was donated to 30 local food banks, schools and community organizations in the communities where Vail Resorts employees live, work and play. Fruit, vegetables, cheese, juice, granola bars and more went to mountain communities from Colorado and Vermont to British Columbia.
The airline industry responds to the COVID-19 pandemic with updates on cancellations, route capacity reductions and rebooking policies. Here’s an update.
Looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own adventure of a lifetime. Volvo allows you to custom order your new automobile tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
IN A FIRST-OF-ITS-KIND PARTNERSHIP, Singapore Airlines and AeroFarms, the leader in indoor vertical farming, launched a Farm-to-Plane initiative to bring the world’s freshest inflight produce to Singapore flights from Newark International Airport and John F. Kennedy International Airport.
Much like cities around the world, San Francisco closed its museums and performing arts venues temporarily due to the COVID-19 pandemic. Thanks to technology, those sheltering in place can experience many of these cultural institutions from the comfort of their own homes. Here are the places opening their doors remotely.
oneworld is an alliance of 13 world-leading airlines committed to providing the highest level of service and connecting you to more than 1,100 destinations around the world.
Data analytics and consumer intelligence company J.D. Power conducted a survey on the response of the travel industry to the COVID-19 pandemic. The survey of 1,633 business and leisure travelers in the past year was conducted March 12–13. In general, those surveyed have faith in the travel industry and are satisfied with the industry’s response to the pandemic thus far.