Name: Lisa Holladay
Title: Global brand leader, The Ritz-Carlton, Ritz-Carlton Reserve, St. Regis Hotels & Resorts and Bulgari
Company, city: Marriott International; Washington, D.C.
First job: Cashier at a grocery store at 16 years old
Where to next: Jordan
A LITTLE BIT MORE
What actor or actress would play you in a movie of your life? I’d say Reese Witherspoon; she’s a brilliant actress, a smart businesswoman, multidimensional and dynamic. Plus, she’s from the South, like me!
What would you be doing professionally if you weren’t in your current industry? An actress! When I was younger, I actually studied to be a Shakespearean actress.
What is your favorite book, movie or television show? I love to read; at the moment, one of my favorite books is Where the Crawdads Sing. Favorite movie is The Wizard of Oz, and for television, right now it’s Outlander.
What historical figure, dead or alive, would you love to have dinner with? Can I have a dinner party? I’d pick Shakespeare, Barack and Michelle Obama, and César Ritz.
What is your most recent project, and what was the inspiration behind it? We recently opened the 100th The Ritz-Carlton in Perth, Australia. We are also looking at the family programming available at St. Regis Hotels & Resorts, as it is important to take into account our littlest travelers.
What is your favorite aspect of the job? The people, including my team, and the travel. I don’t love the jet lag, but I love to travel and meet new people.
What’s the biggest business risk you’ve ever taken? Leaving the safety of a job in the automotive space and making the move to the hospitality industry.
Who is someone you admire professionally in the travel industry? Herve Humler — he hired me and is the founder of The Ritz-Carlton brand, as well as a master of luxury hospitality and an amazing and kind human being.
AS A TRAVELER
Tell us about a travel nightmare: I travel a lot, so I’ve had quite a few! I was heading to the West Coast on New Year’s Eve, but due to fog in San Francisco, we were dumped in Las Vegas. Las Vegas on New Year’s Eve means no hotels and no flights out, so I rented a car with two strangers and drove to San Francisco.
Share a comical travel experience: Every year we drive from D.C. to the South for the holidays with our two dogs, one 70 pounds, the other 60 pounds. With the dogs, luggage, presents and more, it’s a perfect set-up for comedy.
What is your preferred method of travel — planes, trains, automobiles, cruise ships — and why? Each method has its charms, but I’m most often on airplanes. I’m looking forward to becoming a big fan of cruising with The Ritz-Carlton Yacht Collection.
What has been the best example of customer service you’ve experienced during your travels? As with nightmares, I’ve had many examples of genuine care in all my travel. After being gone for a week, I was really sick and traveling from London to Rome. The St. Regis Rome took exceptional care of me, bringing me pajamas, tea and medicine.
If you haven’t started planning for next year’s total solar eclipse viewing, you have some serious work to do. Next year’s total eclipse will only be visible from Antarctica and won’t happen again for 75 years.
oneworld is an alliance of 13 world-leading airlines committed to providing the highest level of service and connecting you to more than 1,100 destinations around the world.
Alaska Airlines and American Airlines announced intentions to create an alliance. Benefits to passengers include access to more international destinations after Alaska joins the oneworld alliance in 2021, new service on American between Seattle (SEA) and Bangalore (BLR), new service on American between Seattle and London (LHR), a domestic codeshare expansion to include international routes from Los Angeles (LAX) and Seattle, and loyalty member benefits across both airlines. Loyalty members with additional lounge membership enjoy access to nearly 50 American Admirals Club lounges worldwide and seven Alaska lounges in the United States for same-day travel on American or Alaska flights.
Ethiopian Airlines announced plans to build a $5 billion airport south of Addis Ababa. The airline’s CEO Tewolde Gebremariam said the airport would be able to handle 100 million passengers a year.
United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.
Four Seasons Hotel Seattle recently unveiled a new stand-alone menu designed for travelers living a plant-based lifestyle. The wellness-focused, wholesome and altogether appetizing menu includes 10 new dishes.
Delta Air Lines showed off several new technology initiatives at CES, the world’s largest electronics show, in Las Vegas last month.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
New luxury adventure cruise line Atlas Ocean Voyages continues to add ships to its fleet. The line’s first ship, World Navigator, is currently under construction and Atlas Ocean Voyages just purchased four additional ships — World Traveller, World Seeker, World Adventurer and World Discoverer — to follow. World Navigator is schedule to sail in 2021, with two more ships following in 2022, and the last two following in 2023.