Name: David Gold
Title: General manager
Company, city: JPMorgan Chase Card Services; Wilmington, Del.
Number of employees: 20,000-plus in Chase Card Services
Recent project: Preparing for the Chase and United Airlines’ VIP Holiday and Big Game Week lounges in San Francisco, Calif., and the VIP Holiday Lounge in Short Hills, N.J.
First job: I worked at my local county park.
Little-known fact about you: I’ve run the New York City Marathon 15 times and helped raise more than $100,000 for cancer research for “Fred’s Team.”

Your Business

Essential business philosophy: Work hard, have fun and treat people well.

Best way to keep a competitive edge: Innovate, keep your eyes on the market and provide a best-in-class customer experience.

Yardstick of success: Growing the business — through both new and existing customer activity — is a key metric to our success.

David Gold as a Traveler

What is the most important item you take when traveling? My iPad

How do you spend your time on board? Working, reading, catching up on TV shows

What is your favorite restaurant in the world? Bistro Jeanty in Napa Valley, Calif. — the best tomato soup

What is your favorite destination in the world? Vail, Colo.

About JPMorgan Chase Card Services

Tell our readers about the benefits of the United MileagePlus Club and Explorer cards from Chase.
The United MileagePlus Club Card provides customers with a full membership to the United Club (up to a $550 value per year), Premier Access travel services including two free checked bags, 1.5 Mileage-Plus award miles per $1 spent on purchases, as well as other benefits. The United MileagePlus Explorer Card provides customers with a first checked bag free, priority boarding, two United Club passes per year, no foreign transaction fee, a bonus of 10,000 miles after spending $25,000 in net purchases each year and other benefits.

How do these cards stand out from other co-branded airline cards?
In addition to winning multiple Global Traveler awards, the cards provide unique benefits that enhance the cardmember experience inside the airport and beyond — both cards offer access to experiential programs, InsideAccess from Chase and the Luxury Hotel & Resort Collection. Cardmembers are also eligible to redeem MileagePlus miles for any available seat, any time, on any United Airlines flight, with no restrictions and no blackout dates. In addition, with 362 United Airlines flight destinations worldwide, United Airlines and its Star Alliance partners offer more airlines around the world for redeeming MileagePlus award miles than competing alliances.

Are there any changes coming to the card benefits and redemptions in 2016?
We are always working with our partner, United Airlines, to provide customers with features and benefits to get the most out of their travel and allow us to continue to lead the market and win the GT awards again in 2016!