British Airways says it has went “independent” at Heathrow Terminal 3, with operations now monitored by a dedicated team separate from the Terminal 5 operations.
British Airways said in a press release, “With flights to destinations from Miami to Marseille and Vancouver to Vienna, British Airways’ operation at Heathrow Terminal 3 is building its own identity, and is now running independently from its big sister, Terminal 5.”
The carrier said that one in five of its customers departing Heathrow use Terminal 3, which equals about 7 million passengers per year. Many of those customers travel on American Airlines codeshare flights and connect from American destinations onto British Airways services.
David Rose, senior customer manager at Terminal 3, British Airways, said in a video posted by the carrier there are “big plans” for the check-in zone in conjunction with AA. He also said BA will move into a new T3 Flight Connections Centre with AA this summer.
“Behind the scenes we’re setting up a dedicated Terminal 3 control room, which will look at all aspects of the Terminal 3 operation, and ensure that it runs as efficiently as possible,” added Rose.
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