British Airways recently announced the rollout of 15,000 iPhone XRs to its cabin crew in an effort to enhance customer service. The rollout follows a successful trial of outfitting senior cabin crew with iPads on every flight.
The iPhone XRs provide cabin crew with customer information, including previous flight and meal preferences. The goal is to personalize every passenger interaction and provide passengers with additional assistance as required during flights.
“Our customers spend up to 14 hours with our cabin crew on a single flight and we know from the recent success at the Skytrax Awards that the care provided by our people has a huge impact on the overall customer experience and is what sets us apart from other airlines. This investment is about further empowering our crew and providing them with everything they need to deliver the very best service to our customers while in the air,” commented Karen Slinger, head of inflight customer experience, British Airways.
“Recently, when a customer realized that he had forgotten to order a special meal, he was really impressed when I quickly took out the phone, logged onto ba.com and ordered a meal for his return journey — all within a matter of minutes in the middle of the flight,” said Bradley Smith, cabin crew, British Airways. “It felt so rewarding to be able to immediately resolve the situation for the customer. All my crew reference guides are also loaded onto the phone, so everything I need is in my pocket throughout each flight; it really has made a huge difference already.”
InterContinental Hong Kong is gearing up for its biggest renovation in 30 years; the hotel will close its doors April 20, before reopening as Regent Hong Kong in 2022. The transformation will position the hotel as one of the world’s most iconic, spanning all guestrooms, suites, bathrooms, public areas, restaurants, event venues and the façade.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
Hotels around the world temporarily closed their doors, while others host healthcare workers in support of the COVID-19 pandemic. Additionally, hotels light up their windows at night with messages of love and hope for local communities.
In times of crisis, innovative companies step up, adapt and find ways to assist and contribute to those in need.
Looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own adventure of a lifetime. Volvo allows you to custom order your new automobile tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
While a night out on the town isn’t possible at the moment, that doesn’t mean you have to skip date night altogether. Get a little competition going and host your own version of Chopped, or take turns alternating and preparing resort-level meals at home.
The airline industry responds to the COVID-19 pandemic with updates on cancellations, route capacity reductions and rebooking policies. Here’s an update.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
IN A FIRST-OF-ITS-KIND PARTNERSHIP, Singapore Airlines and AeroFarms, the leader in indoor vertical farming, launched a Farm-to-Plane initiative to bring the world’s freshest inflight produce to Singapore flights from Newark International Airport and John F. Kennedy International Airport.