Avis Car Rental announced customers can soon book and manage car rental reservations by using their Amazon Alexa-supported devices.
Avis unveiled its new partnership at the Global Business Travel Association convention, announcing the service will be available to customers by the end of August. When it debuts to the public, Alexa-enabled devices, like the Amazon Echo and Echo Dot, will be able to make car rental reservations, review current or past reservations and request an e-receipt of the last rental.
“We are constantly looking for ways to make the customer’s experience more magical,” said Arthur Orduna, chief innovation officer, Avis Budget Group. “We have our mobile app, which allows renters to manage their entire experience from their smartphone at approximately 175 locations globally, and now with Alexa integration, we will provide them with yet another way to engage with us seamlessly thanks to transformative digital technology.”
Business travelers will be given instant voice-controlled access to the car rental booking process by integrating preferences stored in their Avis Preferred profile, including car type and additional options like SiriusXM radio, GPS devices and coverage.
It is believed by 2018 an estimated 30 percent of customer interactions with technology will be through voice assistance platforms. Through the integration of Avis’ rental car process with Amazon Alexa, it showcases the brand’s commitment to driving innovation and creating a unique and seamless opportunity for customers.
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