On the Ground: Walter was the lone ticket agent and was painstakingly slow, causing a bit of a backup for four other people and myself. I was the second in line. It took about 15 minutes to navigate the check-in process. I waited in the public lounge with all other passengers, including a group of college students who were dressed — cowboy hats included — and ready for spring break chaos the minute they stepped off the flight. I was a bit annoyed by the unnecessarily loud cell phone ringtones that were going off repeatedly, way too early in the morning for my patience. (17/30)
Pre-flight: When the agent announced business-class boarding, I quickly made my way onto the aircraft and to my seat. Service was excellent as the flight attendants immediately accommodated me and began pre-flight service, offering a pillow and blanket, a warm towel to wipe my hands and face of the city grime, and complimentary snacks and drinks. (28/30)
In-flight: The business-class cabin was not showy and lacked most amenities one would expect (in-flight movies and Internet access), but I was pleased with the cabin’s simplicity. Seats were blue leather, comfortable and wide, though the tray tables were a little stuck. The attentive and friendly flight attendants made for a very intimate and comfortable experience. Complimentary snacks included a good assortment of cookies and cheese and crackers. Passengers could also purchase a “Box of Snacks” for $5 that included trail mix, tortilla chips, Oreos, cheese, crackers and jam. Although it seemed appealing, I chose to snack on the complimentary offerings. (39/40)
The Experience: My overall experience during the six-hour flight was positive, mainly due to the excellent in-flight service. I also felt that I had my own personal space in which to sleep and get work done quietly. I missed having in-flight movies, but was generally pleased with the service and comfort of the seats.
Total Score: (84/100)
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