Despite record passenger volumes and many construction projects underway, travelers are more satisfied with North American airports than ever before. That’s according to this year’s J.D. Power North America Airport Satisfaction Study. The study breaks down airports by mega, large and medium and evaluates for five factors (in order of importance): check-in; food, beverage and retail; accessibility; terminal facilities; and baggage claim.
Using a 1,000-point scale, the overall passenger satisfaction for airports was 761. That’s 12 points higher than last year’s study.
Among mega airports for 2018, Las Vegas McCarran International Airport and Orlando International Airport are tied for first place with a score of 781. Detroit Metropolitan Wayne County Airport (775) ranks third and Denver International Airport (771) ranks fourth. Among large airports, John Wayne Airport, Orange County ranks first, with a score of 815. Dallas Love Field (810) ranks second and Portland International Airport (804) ranks third.
In the medium airport category, Buffalo Niagara International Airport ranks highest with a score of 814. Indianapolis International Airport (811) ranks second and Fort Myers/Southwest Florida International (810) ranks third. Details and full rankings here.
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