FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Airlines May Charge Customers to File a Complaint

by Allie Moore

Oct 12, 2016
Features

Just when travelers believed tacked-on airline fees are getting a bit too excessive, a few airlines have considered charging passengers for filing complaints against them.

The scuttlebutt in the United Kingdom (e.g., British Airways, easyJet, Thomas Cook) is that guests who want to file a complaint against the airline and its services must pay a fee of up to £25, or approximately $33. The main reason for this new fee is because the Civil Aviation Authority recently pulled out of handling guest complaints and are leaving the dispute process to private mediation companies. With the implementation of a third party as part of the mediation process, the airline industry anticipates fewer court cases as they handle more issues directly between the passenger and the airline.

Because these mediation companies will charge for their services, the airlines are passing along that charge to the guest. The three aforementioned airlines signed agreements with the Centre for Effective Dispute Resolution in London, while other airlines like Turkish Airlines and Ryanair chose to sign on with other companies, some of which do not charge any fees for mediation.

If the claim is successful and the customer is to receive compensation for a filed complaint, the complaint fee will be refunded in full.

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