Just when travelers believed tacked-on airline fees are getting a bit too excessive, a few airlines have considered charging passengers for filing complaints against them.
The scuttlebutt in the United Kingdom (e.g., British Airways, easyJet, Thomas Cook) is that guests who want to file a complaint against the airline and its services must pay a fee of up to £25, or approximately $33. The main reason for this new fee is because the Civil Aviation Authority recently pulled out of handling guest complaints and are leaving the dispute process to private mediation companies. With the implementation of a third party as part of the mediation process, the airline industry anticipates fewer court cases as they handle more issues directly between the passenger and the airline.
Because these mediation companies will charge for their services, the airlines are passing along that charge to the guest. The three aforementioned airlines signed agreements with the Centre for Effective Dispute Resolution in London, while other airlines like Turkish Airlines and Ryanair chose to sign on with other companies, some of which do not charge any fees for mediation.
If the claim is successful and the customer is to receive compensation for a filed complaint, the complaint fee will be refunded in full.
Mandarin Oriental Hotel Group announced plans to take over an existing hotel in Switzerland. The property is undergoing extensive renovations in preparation to open at the end of next year as Mandarin Oriental Palace, Luzern. The property was previously Hotel Palace Luzern, on the shores of Lake Lucerne and in the heart of the city; it originally opened in 1906.
Welcome to Rhodes, a medieval treasure beautifully preserved throughout the centuries. Rhodes is the capital of the Dodecanese, an island ideal not only for those who want to relax, but also for those looking for an action-packed holiday! With its bright green hills, rich green valleys and uninterrupted line of golden beaches, Rhodes is truly a blessed place. “The sun island” has more sunshiny days and milder temperatures throughout the year than any other location in Greece. It is, after all, one of the country’s easternmost places and among the first to welcome summer on its impressive beaches. Add in the excellent facilities for tourism, the island’s special blend of cosmopolitan and traditional, and numerous cultural and archaeological sites, the most important being the Medieval (Old) Town, a UNESCO World Heritage site, and you’ve got the perfect holiday destination. While on Rhodes, don’t miss a daytrip to nearby Sými. An island of sponge divers and seamen, Sými used to have 30,000 inhabitants before the Second World War and was the richest island in the Dodecanese, despite its small size. Today, Sými attracts many visitors thanks to its beautifully preserved Neo-Classical buildings and the famous Archangel Michael monastery at Panormitis.
As part of Germany’s climate package, a plan to reduce emissions, the country will raise departure taxes at German airports. Taxes will go up as much as 60 percent, and are expected to raise up to €740 million. The funds will then be used to lower VAT on rail fares from 19 percent to 7 percent.
Experience a big-city hotel stay that doesn’t feel like your typical urban visit at Chicago’s Claridge House, nestled in the sought-after Gold Coast neighborhood. The hotel’s sophisticated décor and serene residential ambience foster the atmosphere of an oasis amid the hustle and bustle of a busy metropolis.
Norwegian Cruise Line took delivery of its newest ship, Norwegian Encore, ahead of its naming ceremony Nov. 21. The 1,100-foot-long ship boasts a guest capacity of nearly 4,000. Since Norwegian Cruise Line took delivery of the shi, Oct. 30, Norwegian Encore sailed from Germany to England before making its way to New York City, then Miami, where the christening ceremony takes place next week.
United Airlines announces a number of new routes.