Just when travelers believed tacked-on airline fees are getting a bit too excessive, a few airlines have considered charging passengers for filing complaints against them.
The scuttlebutt in the United Kingdom (e.g., British Airways, easyJet, Thomas Cook) is that guests who want to file a complaint against the airline and its services must pay a fee of up to £25, or approximately $33. The main reason for this new fee is because the Civil Aviation Authority recently pulled out of handling guest complaints and are leaving the dispute process to private mediation companies. With the implementation of a third party as part of the mediation process, the airline industry anticipates fewer court cases as they handle more issues directly between the passenger and the airline.
Because these mediation companies will charge for their services, the airlines are passing along that charge to the guest. The three aforementioned airlines signed agreements with the Centre for Effective Dispute Resolution in London, while other airlines like Turkish Airlines and Ryanair chose to sign on with other companies, some of which do not charge any fees for mediation.
If the claim is successful and the customer is to receive compensation for a filed complaint, the complaint fee will be refunded in full.
PLANNING A VACATION TO FRENCH POLYNESIA, the Cook Islands or Fiji? Lucky you! While you really can’t go wrong with any of these exotic locales that beckon with white-sand beaches, mornings spent listening to soothing water lapping your bungalow, and immersion excursions with some of the world’s most amazing flora and fauna, not all islands are created equally.
Since 1970, Goway Travel has been committed to providing customized travel experiences for world travelers. Few things are better evidence of this commitment than being awarded the 2019 Trazees award for Favorite Tour Operator. Goway Travel heartily thanks the readers of Trazee Travel for this honor and for their confidence in Goway’s work in creating travel memories that’ll last a lifetime.
As more destinations around the globe reopen to travelers, we are ready to get back to one of our favorite activities. Join us over the next several weeks as we take you to places around the world saying #WelcomeBacktoTravel. Take a visual journey through New Jersey’s beach towns with us.
Looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own adventure of a lifetime. Volvo allows you to custom order your new automobile tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
Travelers arriving at Vilnius International Airport in Lithuania will find themselves walking along a trail of pink spots on the floor — dubbed “cold pink” by the country as it matches the distinct color of the country’s national šaltibarščiai soup. The trail ends at a 10-foot replica of the famed dish.
United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.
Phase 2 of The Bahamas’ Tourism Readiness and Recovery Plan begins today, July 1, and will allow for the resumption of international travel to The Bahamas, with the exception of travelers from China, Iran, Italy and France.