Just when travelers believed tacked-on airline fees are getting a bit too excessive, a few airlines have considered charging passengers for filing complaints against them.
The scuttlebutt in the United Kingdom (e.g., British Airways, easyJet, Thomas Cook) is that guests who want to file a complaint against the airline and its services must pay a fee of up to £25, or approximately $33. The main reason for this new fee is because the Civil Aviation Authority recently pulled out of handling guest complaints and are leaving the dispute process to private mediation companies. With the implementation of a third party as part of the mediation process, the airline industry anticipates fewer court cases as they handle more issues directly between the passenger and the airline.
Because these mediation companies will charge for their services, the airlines are passing along that charge to the guest. The three aforementioned airlines signed agreements with the Centre for Effective Dispute Resolution in London, while other airlines like Turkish Airlines and Ryanair chose to sign on with other companies, some of which do not charge any fees for mediation.
If the claim is successful and the customer is to receive compensation for a filed complaint, the complaint fee will be refunded in full.
As the vaccine rolls out and travel begins to pick up, it’s time to start dreaming of your next trip. Here’s some destination inspiration for you. Take a visual journey through Panama City with us.
Boca Raton Resort & Club recently announced a new partnership with Major Food Groups, creating one of the best culinary destinations in the United States. Major Food Groups is the company behind some of the hottest restaurants, including Carbone, The Grill and Parm. This partnership will launch multiple dining concepts as part of the resort's $150 million transformation.
The Franklin London Launches Afternoon Tea Inspired by Victoria & Albert Museum’s “Alice: Curiouser and Curiouser”
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