FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

Airline Passenger Rights Group Wins Major Case Against Ryanair

by Megan Hill

Sep 1, 2019

Ryanair

Feature

Airline passenger rights company AirHelp recently won a major court case in the Netherlands against Ryanair. The case struck down an airline policy that made it difficult for passengers to file claims and receive compensation.

Ryanair previously required its passengers to contact the airline directly for claims, and would not allow customers to receive legal assistance until after a formal rejection.

AirHelp reports almost half of airlines worldwide wrongfully reject claims and the company fights against similar regulations that reduce chances for passengers to receive compensation for delayed and canceled flights.

“This is the first ruling of its kind in a country that is a large player in the aviation industry, and it confirms our beliefs that passengers must be put first,” said Christian Nielsen, chief legal officer, AirHelp. “Air passengers should undoubtedly be allowed to execute their rights in any way they want.”

“We hope the ruling will resonate well with courts all over Europe,” Nielsen continued. “AirHelp’s work with disputing unfair terms and conditions has only just begun. Fighting on behalf of passengers is part of who we are as an organization and will continue to be a priority.”

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