Canadian airline WestJet became the nation’s first in the industry to offer travelers the convenience of an AI-powered chatbot.
The bot is available through Facebook Messenger and is named Juliet. It is available in English and French. Juliet’s goal, WestJet said, is to easily allow travelers to manage the trip, including flight booking and day-of-travel information.
“A majority of internet users are already using a messenger platform, including Facebook Messenger. Launching Juliet gives even more access to quick, simple support on a platform that a majority of our guests already have at hand,” said Alfredo Tan, chief digital and innovation officer, WestJet.
As Juliet continues to learn, WestJet will add more and more functionality. Juliet is named after WestJet’s original aircraft.
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