United Airlines passengers will soon have access to virtual, on-demand customer service at the airline’s hubs. This will give people an easy, contact-free option to receive information and support. Passengers can access Agent on Demand on any mobile device to call, text or video chat live with an agent to get answers on everything from boarding times to seat assignments.

Currently, Agent on Demand is available at George Bush Intercontinental Airport and Chicago (ORD), but will be available in other United hubs by the end of the year.

“We know how important it is for our customers to have more options for a contactless travel experience and this tool makes it easy to quickly receive personalized support directly from a live agent at the airport while maintaining social distancing,” said Linda Jojo, executive vice president for Technology, and chief digital officer.

Customers wishing to use Agent on Demand can scan a QR code displayed on signs throughout United’s hub, then will be connected by phone, chat or video call based on their preference. The chat function offers translation services for more than 100 languages.

This tool lets customers bypass waiting in line at the gate and provides a socially distanced way to get questions answered.