United Airlines unveiled a new program that will make things a lot easier for travel managers.
The airline debuted its new online portal, United Jetstream, in an effort to simplify the travel management process and give customers an innovative suite of self-service tools.
The easy-to-use interface provides greater visibility into travel activity and corporate spending with customizable, on-demand reports, and it gives customers quick access to relevant information such as weather waivers, product and service information and policy updates.
“With the help of our customers and our employees, we are completely reimagining the corporate travel experience for our customers,” said Dave Hilfman, senior vice president of worldwide sales, United Air Lines. “We designed United Jetstream with the goal of saving our customers time by putting more and better information directly in their hands, and by making it more easily accessible and available, whenever and wherever they need it — including on their mobile devices.”
The first phase of the portal is live with future phases expected in the second quarter of 2017 and beyond.
In addition to United Jetstream, the airline is enhancing existing products for its corporate and agency clients, including increased Executive Accounts Desk support; new offerings to United’s exclusive Entertainment Desk including travel coordination and meet and greet airport services; and expanded agency self-service rebooking parameters giving travel agents greater flexibility to serve customers during service disruptions without needing to call United.
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