An interesting morning of air travel was followed by a stress-free greeting at The Peninsula Chicago. Upon arrival I stepped out of my Uber and onto the sidewalk of the hotel to be greeted by a doorman in a beautiful all-white uniform who asked my name in order to alert the front desk of my arrival. Once I made my way through the doors and up to the lobby, a front desk agent acknowledged me by name and assured me check-in was not necessary and that she would take care of it later. She actually walked me all the way to my room on the 17^th floor and showed me around the suite. This would be unnecessary if the suite wasn’t so high-tech. I appreciated it after realizing how detail-oriented each guestroom was.

The Grand Premier King room was where I would rest my head for the one night I was in town. A cloud of a king bed sat in the naturally lit room adjacent to a beautiful couch; a work station equipped with an array of outlets and a printer; and a table holding a hand-written letter from The Peninsula staff, two waters, a fruit basket and a jar of nuts. The room was operated by a tablet system that controlled the lights, temperature, TV and pretty much anything else you could imagine. This system allowed me to request pillows, room service or any other needs I had during my 24 hours in town. One of my favorite aspects was the “dressing room” with lighting options; it led into the beautiful bathroom with its mix of classic and modern décor — complete with a TV and a spa-sized tub where I would wind down after a day of meetings.

 While I didn’t have time to book myself a spa treatment, I could not resist peeking in to see what all of the excitement was about online; and let me tell you, excitement was an understatement. On the top floor of The Peninsula, I took it upon myself to walk around the half-Olympic-sized indoor pool, spa quarters and women’s locker room.

The service was wonderful. No matter how often I tried to express my gratitude toward the attentive staff, they appreciated my gesture. But what makes The Peninsula Chicago so outstanding is the fact they do not expect thanks. The 5-star service is such a standard, and I never once felt like the employees were anything less than thrilled to provide such an experience.

The Peninsula Chicago

108 E. Superior St.
Chicago, IL 60611
tel 312 337 2888