No matter what item you’ve lost, Pittsburgh International Airport has you covered with a new lost and found system that lets travelers file a claim anytime, anywhere in the world. PIT’s new tool gives passengers more control, clarity and convenience and is part of the airport’s broader We Got You initiative.
© Pittsburgh International Airport
“We understand how stressful it can be to lose something while traveling, and our goal is to make the recovery process as easy as possible,” said Elise Gomez, manager, Customer Experience, Allegheny County Airport Authority. “This new software ensures that passengers can quickly and easily connect with our team, helping us reunite more people with their lost belongings.”
In the past, passengers had to call or email the Information Desk during business hours to report lost items. Now, they can submit a claim, check its status in real time and receive automated updates 24/7 from any device on the lost and found webpage.
PIT’s Experience and Design team conducted extensive research with passengers and staff to develop the new systems and address the actual needs of travelers. Its key features include an intuitive online portal, real-time tracking, faster processing, a mobile-friendly design and 24/7 availability.
© Pittsburgh International Airport
For items lost in the terminal, passengers can still contact the airport’s Lost and Found Office at 412 472 3525, 6 a.m.–9:30 p.m., Sunday through Friday, and 6 a.m.–7 p.m., Saturdays.
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