Louis Armstrong New Orleans International Airport is the gateway to one of the most exciting and energetic domestic cities. With a passenger-friendly environment, MSY welcomes millions of travelers each year from around the world.

During the 1930s, it became obvious the current municipal airport located on the south shore of Lake Pontchartrain was no longer large enough to accommodate the city’s growing transportation needs. Expansion of the existing airport was considered too costly, so the City of New Orleans created the Aviation Division of the Department of Public Property to coordinate with the Civil Aviation Authority to establish a new airport.

Louis Armstrong International continued to grow, adding new terminals (the latest opening in November of 2019) and becoming more popular among travelers. When Hurricane Katrina hit the Louisiana- Mississippi Gulf coastline in 2005, the airport helped transport more than 30,000 evacuees to safety. For weeks after the disaster, the airport played a variety of roles in the rescue and recovery of its region.

Today, Louis Armstrong International Airport continues to put its community and customers first. Recently, the airport released the results from the first quarter 2021 Airport Service Quality survey, part of Airports Council International, which measures passenger satisfaction across 34 key performance indicators. The ASQ awards highlight the world’s best airports as judged by customers surveyed while they are passing through them. Of the 23 U.S. airports participating in the program, MSY rated No. 1 in 15 of the 34 satisfaction items and finished in the top three in 24 of the items.

The airport’s high rankings include efficiency of check-in staff, courtesy and helpfulness of check-in staff, value for money of shopping facilities, waiting time at security inspection, flight information screens, passport/ID inspection and customs inspection, thoroughness of security inspection and more.

“Our airport has made great strides in improving the experience for our passengers, as these results clearly demonstrate,” said Judge Michael Bagneris, chair, New Orleans Aviation Board.

Early this year Louis Armstrong International also won Best Hygiene Measures by Region (North America), a new ASQ award introduced to demonstrate the level of success in the latest focus on airport hygiene due to the global pandemic.