Name: Ghim-Lay Yeo
Title: Vice president, corporate communications
Company, city: oneworld; New York, New York
First job: When I was 18 years old, as a telemarketer for a financial services company, I had to cold-call people, which is never pleasant.
Where to next: Madrid, Spain
A LITTLE BIT MORE
What actor or actress would play you in a movie of your life? Lucy Liu, because she’s a bad ass and a good actress.
What would you be doing professionally if you weren’t in your current industry? I’d be a novelist writing fiction.
What is your favorite book, movie or television show? Little Miss Sunshine is my favorite movie; it’s funny, and the dark humor appeals to me, but it’s also a good movie about family.
What historical figure, dead or alive, would you love to have dinner with? Bessie Coleman — she was the first African American and Native American female pilot, carving out a space in a field still dominated by men today.
What is your most recent project, and what was the inspiration behind it? I’ve been organizing our town halls, an initiative we continued from our 20th-anniversary year in 2019. We’re visiting member airlines to get to know them better, get updates, bring our message to the airlines and meet the employees.
What is your favorite aspect of the job? Working with the people; as the newest member of the team, it’s a treat to get to know everyone: people of different cultures, backgrounds and at different stages of their lives and careers.
What’s the biggest business risk you’ve ever taken? I moved from Singapore to Washington, D.C., in 2011. I was transferred with my previous company, in my late 20s, and I didn’t want to turn down the transfer and potentially regret it. I was initially financially worse off, but it was such a big decision that was worth it in the end.
Who is someone you admire professionally in the travel industry? Claudia Sender, who previously served as the only woman on the executive team at LATAM — and Latin America has a male-dominated culture. She was out- spoken about women having a better seat at the table.
AS A TRAVELER
Tell us about a travel nightmare: When I lived in D.C., I booked a flight to Boston in March. I don’t know why, because I typically don’t, but I checked a bag. In line for security, my flight was canceled. I was put on the next flight, but my bag went on an earlier one. My next flight canceled. It wasn’t worth it for a short trip to rebook again, and it then took me two days to track down my bag, calling every number I could think of. Four days later, I picked up my bag at the airport in D.C.
Share a comical travel experience: I extended a business trip to include a solo trip to Machu Picchu. Singapore is a tiny country, and I rarely run into Singaporeans on my travels. On the train ride back from Machu Picchu, I was among an entire tour of Singaporeans — it was serendipity! What is your preferred method of travel — planes, trains, automobiles, cruise ships — and why? It depends on where I’m going, but mostly planes. It’s the easiest, most convenient option, especially as the train infrastructure in the United States isn’t great.
What has been the best example of customer service you’ve experienced during your travels? In my previous career as a journalist, I was booked on a Singapore Airlines flight. I was sick a few days prior to the trip and not sure I’d even make it; I had no appetite on my business- class flight, and the cabin crew noticed and expressed concern. A flight attendant brought me green tea throughout the flight, and I felt much better upon landing.
As more destinations around the globe reopen to travelers, we are ready to get back to one of our favorite activities. Join us over the next several weeks as we take you to places around the world saying #WelcomeBacktoTravel. Take a visual journey through Charleston, South Carolina, with us.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
Velas Resorts’ new Group Takeover Program offers a spin on the classic working vacation. With so many industries going fully remote and leaving the office for good, companies can now take advantage of the flexibility with offers like Velas Resorts Group Takeover Program, guaranteeing exclusive, private use of the hotel for corporate functions, meetings and group events.
Are you looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own refined adventure of a lifetime. You can custom order your new Volvo, tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
Atlantis, The Palm offers global guests staying five or more nights the opportunity to claim back the cost of their respective countries’ departure PCR test now through April 30, 2021. Many travelers are required to present a negative PCR test before arriving in the UAE, and the luxury resort will give back the full cost of the tests for two guests per room to spend as in-resort credit. For a PCR test that costs up to $190, two guests will receive the full amount back to spend at the resort, including food and beverage, spa or waterpark experiences.
Finding a beachfront Punta Cana all-inclusive resort for all ages can be daunting when you want to take home great memories with loved ones but also experience a sophisticated escape. Now, you can have both thanks to a new resort: Finest Punta Cana.
Premium travelers know the benefits of holding a first- or business- class ticket extend beyond those front-of-the-craft cabins boasting lie-flat seats, fine dining and top-shelf wines and liquors. Yes, extra baggage allowances and access to priority check-in, security, boarding and luggage retrieval also make the travel experience more pleasant. Perhaps the perk experienced flyers most appreciate, however, is access to airport lounges.