Name: Ghim-Lay Yeo
Title: Vice president, corporate communications
Company, city: oneworld; New York, New York
First job: When I was 18 years old, as a telemarketer for a financial services company, I had to cold-call people, which is never pleasant.
Where to next: Madrid, Spain
A LITTLE BIT MORE
What actor or actress would play you in a movie of your life? Lucy Liu, because she’s a bad ass and a good actress.
What would you be doing professionally if you weren’t in your current industry? I’d be a novelist writing fiction.
What is your favorite book, movie or television show? Little Miss Sunshine is my favorite movie; it’s funny, and the dark humor appeals to me, but it’s also a good movie about family.
What historical figure, dead or alive, would you love to have dinner with? Bessie Coleman — she was the first African American and Native American female pilot, carving out a space in a field still dominated by men today.
What is your most recent project, and what was the inspiration behind it? I’ve been organizing our town halls, an initiative we continued from our 20th-anniversary year in 2019. We’re visiting member airlines to get to know them better, get updates, bring our message to the airlines and meet the employees.
What is your favorite aspect of the job? Working with the people; as the newest member of the team, it’s a treat to get to know everyone: people of different cultures, backgrounds and at different stages of their lives and careers.
What’s the biggest business risk you’ve ever taken? I moved from Singapore to Washington, D.C., in 2011. I was transferred with my previous company, in my late 20s, and I didn’t want to turn down the transfer and potentially regret it. I was initially financially worse off, but it was such a big decision that was worth it in the end.
Who is someone you admire professionally in the travel industry? Claudia Sender, who previously served as the only woman on the executive team at LATAM — and Latin America has a male-dominated culture. She was out- spoken about women having a better seat at the table.
AS A TRAVELER
Tell us about a travel nightmare: When I lived in D.C., I booked a flight to Boston in March. I don’t know why, because I typically don’t, but I checked a bag. In line for security, my flight was canceled. I was put on the next flight, but my bag went on an earlier one. My next flight canceled. It wasn’t worth it for a short trip to rebook again, and it then took me two days to track down my bag, calling every number I could think of. Four days later, I picked up my bag at the airport in D.C.
Share a comical travel experience: I extended a business trip to include a solo trip to Machu Picchu. Singapore is a tiny country, and I rarely run into Singaporeans on my travels. On the train ride back from Machu Picchu, I was among an entire tour of Singaporeans — it was serendipity! What is your preferred method of travel — planes, trains, automobiles, cruise ships — and why? It depends on where I’m going, but mostly planes. It’s the easiest, most convenient option, especially as the train infrastructure in the United States isn’t great.
What has been the best example of customer service you’ve experienced during your travels? In my previous career as a journalist, I was booked on a Singapore Airlines flight. I was sick a few days prior to the trip and not sure I’d even make it; I had no appetite on my business- class flight, and the cabin crew noticed and expressed concern. A flight attendant brought me green tea throughout the flight, and I felt much better upon landing.
If you haven’t started planning for next year’s total solar eclipse viewing, you have some serious work to do. Next year’s total eclipse will only be visible from Antarctica and won’t happen again for 75 years.
Since 1970, Goway Travel has been committed to providing customized travel experiences for world travelers. Few things are better evidence of this commitment than being awarded the 2019 Trazees award for Favorite Tour Operator. Goway Travel heartily thanks the readers of Trazee Travel for this honor and for their confidence in Goway’s work in creating travel memories that’ll last a lifetime.
Alaska Airlines and American Airlines announced intentions to create an alliance. Benefits to passengers include access to more international destinations after Alaska joins the oneworld alliance in 2021, new service on American between Seattle (SEA) and Bangalore (BLR), new service on American between Seattle and London (LHR), a domestic codeshare expansion to include international routes from Los Angeles (LAX) and Seattle, and loyalty member benefits across both airlines. Loyalty members with additional lounge membership enjoy access to nearly 50 American Admirals Club lounges worldwide and seven Alaska lounges in the United States for same-day travel on American or Alaska flights.
Ethiopian Airlines announced plans to build a $5 billion airport south of Addis Ababa. The airline’s CEO Tewolde Gebremariam said the airport would be able to handle 100 million passengers a year.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
Four Seasons Hotel Seattle recently unveiled a new stand-alone menu designed for travelers living a plant-based lifestyle. The wellness-focused, wholesome and altogether appetizing menu includes 10 new dishes.
Delta Air Lines showed off several new technology initiatives at CES, the world’s largest electronics show, in Las Vegas last month.
oneworld is an alliance of 13 world-leading airlines committed to providing the highest level of service and connecting you to more than 1,100 destinations around the world.
New luxury adventure cruise line Atlas Ocean Voyages continues to add ships to its fleet. The line’s first ship, World Navigator, is currently under construction and Atlas Ocean Voyages just purchased four additional ships — World Traveller, World Seeker, World Adventurer and World Discoverer — to follow. World Navigator is schedule to sail in 2021, with two more ships following in 2022, and the last two following in 2023.