Four Seasons Hotels and Resorts Makes Major Update to Brand App

by Holly Riddle

Sep 14, 2019

Four Seasons Hotel Las Vegas. Photo: Jason P Ross | Dreamstime.com

Daily

An industry-first update to the award-winning Four Seasons app allows guests to plan travel more seamlessly. The app, completely overhauled, now includes a new trip planning itinerary feature that allows guests to easily customize their stay.

A Four Seasons stay is coordinated right from the app. Guests can order in-room meals or the morning newspaper, make a spa treatment, book a local activity, arrange for transportation or even arrange dinner off property. A concierge is on call to help you through it all, if needed.

The app update also increased its integration with Four Seasons Chat. The chat feature allows guests to speak with property teams in real time in more than 100 languages, before, during or after a stay.

“We know from guest feedback that now, more than ever, the luxury traveler is looking for digital tools that can make their lives easier. This is why we are choosing to invest in thoughtful technology where it matters most to our guests, using an intuitive and relevant mobile-first approach,” says Christian Clerc, president, worldwide hotel operations, Four Seasons Hotels and Resorts.

“Since 2018, our guests have exchanged more than 5.7 million messages using Four Seasons Chat, 1.3 million of which were sent via the Four Seasons App. This is why we’ve made it a priority to constantly evolve our digital service offering at Four Seasons and further integrate digital solutions that drive personalization to set us apart and ultimately enhance the guest experience.”

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