I recently had the opportunity to learn more about Butler Hospitality during a conversation with founder Tim Gjonbalic. In 2016 Gjonbalic decided, after finding hotel room service lacking and a discouraging burden to guests, to take over the process. Butler Hospitality reinvented the age-old hotel amenity of room service by using cloud kitchens to bring better-quality, more affordable meals to New York City-area hotels.
Butler Hospitality menus are found in hotel rooms as the room service menu; guests can call, text or go online to place an order, delivered to their hotel room door in under 30 minutes. The charges appear directly on the guest’s hotel folio, but they’ve stripped the process of added fees, room service minimums and forced gratuities (there is an option to add a gratuity if you wish). And unlike GrubHub or Seamless, Butler Hospitality’s contracts with the hotels allow delivery directly to a guestroom door.
There’s an executive chef on staff. More than 30 items are offered on the menus, and they change with the seasons. Any hotel using Butler Hospitality in New York City will offer the same quality, menu and ease regardless of its star rating.
Plus, there’s nothing worse than an empty room service tray in your room or the hallway, not to mention the hassle of calling to have it removed. Butler eliminates all of that — all food is packaged in disposable packaging for easy clean-up and added privacy.
Removing room service from within its walls also allows hotels to focus their attentions on enhancing other aspects of the guest’s stay.
Butler Hospitality also connects with the guest beyond the one room service order. You’ll be welcomed with a pre-arrival email, and they learn about guest preferences to tailor the experience to them. Do you like to have a Coke with your dinner, but you forgot to add it? Butler might suggest that beverage option before check-out or connect through other touch points to enhance your experience.
While currently only available in New York City, Butler Hospitality is expanding both within the Big Apple and looking to other cities in 2020.
— Kim Krol, editor in chief
Falling asleep in economy class can be a test of flexibility and patience, often depending on how tired you are. No matter how many ways your body contorts to sleep sitting upright, it’s hard to avoid the dreaded head drop, from little to no head support, that can easily jerk you (and your neighbor) awake.
Looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own adventure of a lifetime. Volvo allows you to custom order your new automobile tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
Heathrow Airport built a “bespoke set of anti-drone systems” around its airfield. The system, created by U.K.-based firm Operational Solutions, detects and tracks drones in surrounding airspace. The “new and innovative” system can also locate drone pilots and show their location.
New upgrades at Frankfurt Airport include renovations at the Sheraton Frankfurt Airport Hotel & Conference Center, as well as the addition of a new hotel, Frankfurt Airport Marriott. To make room for the new property, the Sheraton Frankfurt Airport Hotel was reduced to 779 guestrooms from its previous 1,008 guestrooms, allowing for 233 guestrooms at Frankfurt Airport Marriott. All Sheraton guestrooms are now refurbished.
Since 1970, Goway Travel has been committed to providing customized travel experiences for world travelers. Few things are better evidence of this commitment than being awarded the 2019 Trazees award for Favorite Tour Operator. Goway Travel heartily thanks the readers of Trazee Travel for this honor and for their confidence in Goway’s work in creating travel memories that’ll last a lifetime.
Marriott International had a record 2019, marking seven straight years of record-breaking organic growth.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
A historic U.K., hotel, The Grand Hotel Birmingham is expected to open this summer after extensive renovations. One of the city’s most iconic buildings, The Grand Hotel Birmingham was originally constructed in the 1870s.