I recently had the opportunity to learn more about Butler Hospitality during a conversation with founder Tim Gjonbalic. In 2016 Gjonbalic decided, after finding hotel room service lacking and a discouraging burden to guests, to take over the process. Butler Hospitality reinvented the age-old hotel amenity of room service by using cloud kitchens to bring better-quality, more affordable meals to New York City-area hotels.
Butler Hospitality menus are found in hotel rooms as the room service menu; guests can call, text or go online to place an order, delivered to their hotel room door in under 30 minutes. The charges appear directly on the guest’s hotel folio, but they’ve stripped the process of added fees, room service minimums and forced gratuities (there is an option to add a gratuity if you wish). And unlike GrubHub or Seamless, Butler Hospitality’s contracts with the hotels allow delivery directly to a guestroom door.
There’s an executive chef on staff. More than 30 items are offered on the menus, and they change with the seasons. Any hotel using Butler Hospitality in New York City will offer the same quality, menu and ease regardless of its star rating.
Plus, there’s nothing worse than an empty room service tray in your room or the hallway, not to mention the hassle of calling to have it removed. Butler eliminates all of that — all food is packaged in disposable packaging for easy clean-up and added privacy.
Removing room service from within its walls also allows hotels to focus their attentions on enhancing other aspects of the guest’s stay.
Butler Hospitality also connects with the guest beyond the one room service order. You’ll be welcomed with a pre-arrival email, and they learn about guest preferences to tailor the experience to them. Do you like to have a Coke with your dinner, but you forgot to add it? Butler might suggest that beverage option before check-out or connect through other touch points to enhance your experience.
While currently only available in New York City, Butler Hospitality is expanding both within the Big Apple and looking to other cities in 2020.
— Kim Krol, editor in chief
Even if you are not familiar with Chicago, you may already know the Wicker Park neighborhood is one of the city’s “eat like a local” destinations, especially among young professionals whose idea of local is actually quite global. After a decade of high-concept comfort food and gastro-pubs, the Tan family took over a homey space on North Avenue to mix things up with the opening of Cebu. Cebu is not just a Filipino restaurant, but one focused on Cebuano regional cooking along with its Chinese and Spanish underpinnings.
United Airlines announces a number of new routes.
Welcome to Rhodes, a medieval treasure beautifully preserved throughout the centuries. Rhodes is the capital of the Dodecanese, an island ideal not only for those who want to relax, but also for those looking for an action-packed holiday! With its bright green hills, rich green valleys and uninterrupted line of golden beaches, Rhodes is truly a blessed place. “The sun island” has more sunshiny days and milder temperatures throughout the year than any other location in Greece. It is, after all, one of the country’s easternmost places and among the first to welcome summer on its impressive beaches. Add in the excellent facilities for tourism, the island’s special blend of cosmopolitan and traditional, and numerous cultural and archaeological sites, the most important being the Medieval (Old) Town, a UNESCO World Heritage site, and you’ve got the perfect holiday destination. While on Rhodes, don’t miss a daytrip to nearby Sými. An island of sponge divers and seamen, Sými used to have 30,000 inhabitants before the Second World War and was the richest island in the Dodecanese, despite its small size. Today, Sými attracts many visitors thanks to its beautifully preserved Neo-Classical buildings and the famous Archangel Michael monastery at Panormitis.
Miami’s South Beach is set to welcome a new luxury hotel.
This summer, The Ritz-Carlton, Los Angeles began highly-anticipated enhancements. The property celebrates its 10th birthday next year and the renovations are the largest changes the property has ever seen. They impact the hotel lobby, all 123 guestrooms and suites, corridors and Club Lounge.