United Airlines announced a new option for customers to check in and receive flight statuses via voice command thanks to the airline’s partnership with Amazon.
The new United skill for Amazon Alexa allows customers to use Alexa-enabled devices, such as the Amazon Echo and Echo Dot, to check in and ask a variety of questions about flights, such as, “Alexa, ask United, what is the status of my flight to San Francisco?” and “Alexa, ask United, does flight 869 have power outlets?”
“Every day we connect nearly 400,000 customers to business meetings, loved ones and new adventures,” said Praveen Sharma, vice president of digital products and analytics, United. “Introducing the new skill to check in and receive flight information with Alexa is an innovation that gives our customers extra time to prep for a business meeting, play with their children or relax as they get ready for their upcoming flight.”
United is the first U.S.-based airline to offer an Alexa skill, available on the airline’s app.
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