Oneworld recently took another step toward simplifying the online travel experience across its global network. For passengers on multi-carrier journeys, new technology, now available on all carriers across the alliance, offers a simplified check-in process in which customers can scan their passport, receive boarding passes, and save their boarding pass directly to their digital wallet. (Applicable to flights operated by oneworld carriers in their itinerary, irrespective of the first operating carrier.) Oneworld’s proprietary technology enables different members’ systems to communicate via a shared digital platform.

© oneworld

“oneworld’s digital technology is transforming the way customers navigate multi-carrier journeys by giving them the tools they need to manage flights through a powerful data-driven foundation,” said Guido van Til, vice president, Digital, oneworld. “As the first alliance to offer digital check-in across all member airline pairings, this milestone underscores oneworld’s commitment to delivering a premium and more intuitive travel experience for global customers who can use their favourite airline app and arrive at the airport ready to fly.”

© oneworld

The following example of the new technology shows an American Airlines customer flying from Kuala Lumpur to Dallas-Fort Worth via Tokyo, first on Malaysia Airlines before connecting to American Airlines:

• The customer completes a single check-in via the American Airlines app, including scanning their passport
• Operating airline-branded boarding passes, Malaysia Airlines and American Airlines, are issued for each flight and can be saved to a digital wallet
• The customer goes straight to bag drop or security, without needing to see a check-in agent at the airport

Future phases of the technology rollout will include the ability to check-in on codeshare itineraries and dynamic, up-to-the-minute boarding passes.