Catering to families with children up to age 12, Lufthansa now offers family check-in areas at its Frankfurt and Munich hubs
A welcome archway featuring Lufthansa’s mascots, Lu and Cosmo, leads to a runway-styled carpet. Young passengers and their parents arrive at a kid-friendly counter where little travelers climb up a few steps for an up-close view of the check-in procedure. When the family receives boarding passes, even little cuddly passengers are included with a “Best Friend Boarding Pass” issued to the child’s favorite teddy bear or doll.
“Airline travel has always been an exciting experience for children,” said Jürgen Siebenrock, vice president, The Americas, Lufthansa. “Lufthansa wants to enhance the adventure by making children and families feel especially at home when they fly with us. Our new family-geared offerings are designed to make flying a memorable experience right from the moment they arrive at the airport.”
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One-on-One: Jürgen Siebenrock, Vice President, The Americas, Lufthansa
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