Houston George Bush Intercontinental Airport and William Hobby Airport pilot a new smart restroom program aimed at improving bathroom efficiency at airports.
The new devices are located at restrooms near D9 and A17 at IAH and gates 29 and 30 at HOU. Bathroom users can submit a satisfaction report using happy and sad faces based on their experience. Selecting a sad face prompts the user to indicate the particular issues they encountered, such as dirty stalls, wet floors and lack of toilet paper, among others.
“Passengers have repeatedly told us through customer survey results that clean and modern restroom facilities rank at or near the top of their priority list,” said Mario Diaz, aviation director, Houston Airport System. “This pilot program is proof that we’re hearing that message and working hard to meet their expectations. By combining the hard work of our dedicated staff and this impressive technical tool, we’re confident that this pilot program will result in a greatly enhanced overall customer experience.”
In addition to the feedback system, the smart restroom uses sensors to monitor passenger input into individual airport restrooms, allowing the custodial staff to be automatically notified when a restroom reached a number of users.
The airport will evaluate the technology over the next few months with additional locations added in the future.
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