A new J.D. Power 2019 North America Rental Car Satisfaction Study compared airport-based rental car companies and found rental car customer satisfaction is at an all-time high. Leading the pack, Hertz took the top spot for customer satisfaction, followed by Enterprise and Alamo.
“Across all of our travel-related studies, rental cars have become the most satisfying part of the overall traveler experience,” said Michael Taylor, travel intelligence lead, J.D. Power. “This is due largely to companies’ continued innovation to tweak their pick-up and return processes and deliver stand-out customer experiences. Many customers can walk the lot and pick a specific car, and the pick-up process can be completed in 15 minutes or less. Adding personalization through apps and alerts to mobile devices is a big plus, too.”
The study found overall customer satisfaction is higher when customers are in their vehicle in 15 minutes or less from check-in, which happens only 64 percent of the time they rent. Additional car features are also a key to customer satisfaction. Satisfaction scores are highest when vehicles boast 21 or more features, including premium sound systems, USB ports and GPS. Unfortunately, satisfaction drops significantly if those features are difficult to use once the vehicle is in the hands of the renter. The study also found customers prefer rental brands with mobile apps.
As states allow visitors again and travel picks up, airlines are starting to prepare for an influx in passengers by increasing cleaning schedules, preparing aircraft for flight and even taking the temperatures of passengers before boarding the plane.
oneworld is an alliance of 13 world-leading airlines committed to providing the highest level of service and connecting you to more than 1,100 destinations around the world.
At FXExpress Publications, Inc., we can’t wait to #ComeBacktoTravel, and we can’t wait for the travel industry and others to #ComeBacktoGT. Join us over the next several weeks as we entice you with photos from some of the places we’re most excited to visit. Take a visual journey through some of London’s most breathtaking sights with us.
Omni Orlando Resort at ChampionsGate gets a new look this fall, with renovations planned for all guestrooms, villas, public spaces and meeting rooms. The next phase of the property’s renovations begins in June and is expected to elevate the overall guest experience. Guestroom renovations are scheduled to wrap up in early fall, while meeting and function space, as well as lobby, renovations were completed over the winter.
Since 1970, Goway Travel has been committed to providing customized travel experiences for world travelers. Few things are better evidence of this commitment than being awarded the 2019 Trazees award for Favorite Tour Operator. Goway Travel heartily thanks the readers of Trazee Travel for this honor and for their confidence in Goway’s work in creating travel memories that’ll last a lifetime.
The cruise industry responds to the COVID-19 pandemic with updates on cancellations and rebooking policies. Here’s an update.
As many travelers prepare to return to travel with road trips this summer, The Guest House at Graceland introduces a Let’s Go! Gas Card offer, including a $25 gas card and free parking.
United Airlines’ environmentally friendly efforts lessen the impact on local U.S. communities.
Belmond introduced its Tomorrow Time Travel Pass to allow travelers to start planning for the future. With no expiration date and available across Belmond’s portfolio, Tomorrow Time Travel Passes are both gift cards and e-cards; travelers receive a bonus $100 voucher when purchasing a $500 gift card, or $200 when spending more than $1,000.