For airline customers, things are looking up as numbers go down in flight cancelations and mishandled baggage, according to the Department of Transportation. A recently released Air Travel Consumer Report found flight cancelations, significant delays and mishandled baggage rates are at an all-time low. The report found carriers canceled only 0.29 percent of scheduled domestic flights in November, the lowest since January 1995.
Additionally, U.S. carriers reporting mishandled bags shared a rate of only 2.02 reports per 1,000 passengers in November, the lowest rate since 1987. In keeping with these positive trends, carriers also reported an on-time arrival rate of 86.5 percent in November, a significant improvement over both the 83.7 percent mark in November 2015 and the 85.5 percent on-time rate in October 2016.
The Air Travel Consumer Report also reports data on tarmac delays, regularly delayed flights and causes of flight delays. Regularly, or chronically, delayed flights are defined as more than 30 minutes late more than 50 percent of the time. The report found two tarmac delays of more than three hours on domestic flights and no tarmac delays more than four hours on international flights. There were also no flights regularly delayed for two consecutive months or more.
So what are the customers saying? According to the report, complaints are also down, with the Department of Transportation reporting 1,020 complaints about airline service, down 21.8 percent from the total 1,305 filed in November 2015 and down 19.5 percent from the 1,267 received in October 2016.
One can only hope with recently updated baggage systems, security procedures, communication and scheduling technology, overall airport experiences continue to improve.
Have you noticed any significant improvements in airline cancelations, timeliness or baggage handling in recent months? Email us and let us know. Please include your full name and location with your email.
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