It is no surprise these days that airlines find more and more ways to cut costs in an effort to become as efficient as humanly possible.
Detailed in a recent article posted on globaltravelerusa.com, United Airlines CEO Oscar Munoz is calling for a change and stop to these frustrating practices. Munoz said we are close to a breaking point where the consumer will fight back and protest these changes, many of which have to do with shrinking seat sizes and reclining space to fit more people on to planes.
I must say I side with Oscar here — travel can be extremely stressful once you account for traffic, security, layovers, in-flight WiFi, etc., and it is good to see the leader of a major domestic airline acknowledge this. My focus regarding these recent efficiency efforts turns to the Federal Aviation Administration. Eventually, we must reach a point where a minimum amount of reclining space and seat size are both made law.
To further his point, it is time we focus on the big picture of enhancing the flight experience from start to finish. Let’s focus on streamlining the process to make people excited to fly again, or at least not be hugely inconvenienced. A cookie or beverage is nice once you are in your seat; but if you are crammed into a middle seat where your legs can’t even extend, this will not cause much of a difference in your mood.
I understand companies operate for profit, but as more negative changes are introduced to the industry, people will have to be treated as more than a potential dollar sign. What are some of the biggest changes you would like to see within airlines?
— Christopher Sager, account executive
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