Name: Mark Spencer Conroy
Title: Managing director, the Americas
Company, city: Silversea Cruises; Miami, Fla.
Number of employees: 160 in the Miami office
Recent project: Launching a business-class offer for our 2016 Mediterranean season and unveiling our World Cruise 2018, an epic, 121-day voyage to 60 destinations in 21 countries
First job: A caretaker for a nearby lake home in Wisconsin at age 14
Little-known fact about you: I was a ski instructor in high school.
Essential business philosophy: Serve our guests to the best of our abilities by offering intimate, luxurious cruises that inspire and connect people with distant lands and cultures. Work as a team and exchange ideas on how to improve. Think like a business owner and search for ways to do our job better. And have fun — we are in the business of fulfilling dreams for our guests.
Best way to keep a competitive edge: Understand guest lifestyles, interests and passions. Listen to the customers. Be proactive, not reactive.
Yardstick of success: Guest satisfaction, repeat bookings and load factor
Mark Spencer Conroy as a Traveler
What is the most important item you take when traveling? My computer and phone, as we are a 24/7/365 business
How do you spend your time on board? Interacting with guests and staff, enjoying the vessel’s activities and features, exploring other cultures and witnessing spectacular scenery and wildlife
What is your favorite restaurant in the world? For formal dinners, Alain Ducasse au Plaza Athénée in Paris; for more casual dining, Quai des Artistes in Monaco
What is your favorite destination in the world? On a cruise, the Mediterranean, and on land, Paris
About Silversea Cruises
What unique amenities, programming and experiences can premium travelers expect from a Silversea cruise?
Guests are pampered with spacious suites, gourmet dining, warm hospitality and highly personalized service. Along with wonderful food, guests enjoy being travelers, not tourists, in amazing destinations while meeting interesting people. Butler service is provided on all ships, and our hallmark all-inclusive policy includes complimentary beverages, including wines and spirits; an in-suite bar stocked with guests’ preferences; in-suite dining and 24-hour dining service; lecture and enrichment programs; round-trip transportation into town; onboard gratuities; and free WiFi.
Tell our readers more about the Culinary Expedition Voyages and Wellness Theme Cruises.
Our Culinary Expedition Voyages are for the adventurous traveler and foodie, offered on Silver Explorer. Guests enjoy special menus, culinary workshops and discussions; dine in unique historical settings; participate in wine tastings at vineyards; and sample fresh delicacies at local markets.
On wellness expedition voyages on Silver Discoverer, guests visit well-being destinations off the beaten track in Asia, Africa and the Indian Ocean. Complimentary activities include stretching, yoga, Pilates and fitness classes; one spa massage; daily lectures; and cooking demonstrations.
What can travelers expect from Silversea Cruises in 2017?
In April 2017 we launch our ninth ship, Silver Muse, with a capacity for 596 guests in 298 suites and more connecting suites for families and friends. The ship offers eight restaurants, more dining options than any other ultra-luxury cruise ship.
In November 2017 Silver Cloud launches as an expedition ship, offering luxury expedition voyages mostly in polar regions. It will undergo an extensive refurbishment and conversion to an ice-class ship.
Delta Air Lines is happy to welcome travelers back while implementing extra precautions to ensure a safe, clean environment for passengers. After listening to customers' main concerns about returning to flying, Delta Air Lines came up with layers of protection.
Looking for a truly unique travel experience and considering a new vehicle? The Volvo Overseas Delivery Program is the perfect solution to create your own adventure of a lifetime. Volvo allows you to custom order your new automobile tailored to fit your needs and desires. They will fly you to Sweden to pick up your Volvo so you can drive and explore Scandinavia and Europe on your terms for up to two weeks.
Navajo Nation is an area of land in the southwestern United States. Covering about 27,000 square miles, the region in Arizona, New Mexico and Utah currently makes up the largest area of land retained by a tribe within the United States. Home to the Navajo people, the area boasts monuments, parks, markets, trails and historic sites.
The Tourism Authority of Thailand’s Los Angeles Office announced a new initiative for would-be travelers waiting for the green light. The Buy Now, Stay Later: Thailand launch comes on the heels of Thailand’s foreign travel restrictions extending until further notice.
The city took its name from Athena, goddess of wisdom, strategy and war, and protector of the city. The financial, political and administrative center of the country and an all-powerful city-state in antiquity, Athens is a major center of culture. A visit to the first-ever museum dedicated to Byzantium, a stroll around the National Garden and a trip to the Olympeion archaeological site will take you back through time.
Through July 30, travelers looking for a Caribbean getaway can book the Breezes Summer of Savings special at Breezes Resort & Spa – Bahamas. The promotion offers up to 60 percent off stays now through Dec. 25, starting at just $139 per person, per night at double occupancy. Book now.
According to the U.S. Small Business Administration’s Office of Advocacy, small businesses create two-thirds of net new jobs and account for nearly 48 percent of the U.S. private sector workforce. And small- and medium-sized businesses outpace all other sectors as one of the fastest-growing in the United States. InterContinental® Hotels Group (IHG) goes above and beyond to create opportunities for this segment with its IHG® Business Edge program, voted Best Small- to Mid-Sized Business Program in Global Traveler’s 2019 GT Tested Reader Survey awards.
A number of Kimpton Hotels & Restaurants reopened their doors around the United States. The properties have been hard at work building upon the brand’s already high cleanliness standards, while still retaining the beloved perks that enhance the uniquely Kimpton experience, including coffee hour, yoga mats and more.