Delta Introduces Biometric Boarding Pass
Photo: © Kathrine Martin | Dreamstime.com
Delta Air Lines’ biometric boarding pass experience is being tested at Ronald Reagan Washington National Airport, allowing SkyMiles members enrolled in CLEAR to enter the aircraft without producing a boarding pass or printed ID.
Phase one is currently underway, allowing eligible SkyMiles members to forego a paper or mobile boarding pass and hard copy ID in favor of using fingerprints as proof of identity at the Delta Sky Club. Phase two will allow members to use fingerprints to check a bag, check-in at the Delta Sky Club and board a flight.
“We’re rapidly moving toward a day when your fingerprint, iris or face will become the only ID you’ll need for any number of transactions throughout a given day,” said Gil West, chief operating officer, Delta Air Lines. “We’re excited Delta’s partnership with CLEAR gives us an engine to pioneer this customer experience at the airport.”
Delta is working to deliver a more convenient customer experience. Over the past year, the carrier led the industry on a number of innovative customer solutions like biometric-based self-service bag drop, RFID baggage handling, real-time bag tracking, more efficient and high-tech automated screening lanes and a groundbreaking app helping pilots avoid turbulence. The partnership with CLEAR allows for exclusive rates to U.S.-based SkyMiles members for a faster way through security lines at more than 20 airports.
During the test trial, customers with a SkyMiles number who are also enrolled in CLEAR are eligible for the boarding pass experience. CLEAR will capture and use both biometric and SkyMiles information to identify customers at bag drop, Delta Sky Club entry and boarding. Eligible members can now use fingerprints to enter the Sky Club only, using one of three scanners. The carrier plans to expand passenger biometrics as identification to Delta’s ticket counter work stations for bag drops, Sky Club desks for entrance verification and at gates for boarding. With the technology, eligible members traveling from DCA will only use fingerprints.