FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

American Airlines Tests Interpreter Tool

Jan 14, 2020

American Airlines © Tony Bosse | Dreamstime.com

News

American Airlines is now testing Google Assistant’s interpreter mode technology in its Admirals Club airport lounges at Los Angeles International Airport. American Airlines is the first airline to test the technology in its lounges.

The Google Assistant interpreter tool allows customer service representatives to provide better service to customers when a multilingual team member is unavailable to translate one of the 29 languages the technology supports. Some of the most popular languages available via Google Assistant include Arabic, French, German, Japanese, Russian, Spanish and Vietnamese.

The Google Assistant interpreter is one of many technological enhancements American Airlines introduced around its lounges as of late. Other new tools include mobile passport scanning and 3-D aircraft tours.

“The science fiction universal translator is now science fact,” said Maya Leibman, chief information officer, American Airlines. “Incorporating technology like the Google Assistant’s interpreter mode will help us break down barriers, provide a worry-free travel experience and make travel more accessible to all.”

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FX Excursions

FX Excursions offers the chance for once-in-a-lifetime experiences in destinations around the world.

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