Hilton Worldwide is expanding Hilton Huanying. The program, designed to offer Chinese travelers a customized hospitality experience during their stay, will be on offer at more than 110 Hilton Worldwide properties globally. Hilton Huanyin comprises a roster of services and amenities to meet the needs of today’s Chinese traveler, while maintaining the comforts that harken back to home.
“Huanying is an essential part of the Hilton hospitality promise, welcoming Chinese travelers with a level of service and personalization we know they expect and enjoy,” said Rob Palleschi, global head, full service brands, Hilton Worldwide. “Since being introduced in 2011 at 51 properties in 13 countries, Huanying has empowered more than a million Chinese travelers to explore new destinations with the comforts of home. We are very proud of this program, and the benefits are clear. Chinese travelers who stay at Huanying properties express a greater overall satisfaction in their hospitality experience.”
“Driven by our in-depth knowledge of China, where we have been operating hotels for over 25 years, and our position as a global hospitality company with over 4,300 hotels operating in 94 countries, we have a unique advantage in addressing the needs of the Chinese travelers,” said Martin Rinck, president, Asia Pacific, Hilton Worldwide. “With this in mind, we applied our comprehensive understanding of where Chinese travelers like to visit and what they look for when they stay at a hotel, in order to develop a tailor-made service that better meets the needs of our Chinese guests, in the form of Hilton Huanying.”
Among others, Hilton Huanying offerings include a welcome note written in simplified Chinese, Mandarin interpretation services, tea kettles and jasmine tea in guestrooms, a dedicated Mandarin-language television channel, and breakfast offerings including two varieties of congee with condiments, fried rice or fried noodles, a dim sum selection, fried dough hard boiled eggs, Chinese tea, fresh fruit and soy milk, Chinese culinary utensils including chopsticks, Chinese spoons and a soy sauce dish.
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