British Airways confirmed the buy-on-board short-haul service, beginning in January, will only provide cups for beverages purchased in flight and potable water will be available on request. All food and drink, including soft drinks, tea and coffee, will be chargeable.
Passengers will no longer be able to avoid paying by simply requesting hot water. If customers request a tea cup, it will be charged at the retail price regardless of whether a tea bag is required.
“We know our customers expect a great experience with British Airways,” said Alex Cruz, chief executive officer, British Airways. “They’ve told us we are experts in flying and service, but when it comes to catering on short-haul flights, they want to choose from a wider range of premium products. Like British Airways, Marks and Spencer is a well-known, premium British brand that is respected and trusted, so it’s an ideal partnership, providing our customers with a choice of products they recognize and value. I firmly believe what we are delivering breaks the mold and sets a new standard in short-haul catering. We will be providing a selection of premium brand, fresh food options and a menu that will be refreshed on a quarterly basis.”
The official change will apply on all short-haul flights out of London Heathrow (LHR) and London Gatwick (LGW) as of Jan. 11, 2017, and on all London City (LCY) and London Stansted (STN) flights by summer 2017.
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