In these times, consumers and customers are on the lookout for companies going the extra mile for our safety. I have personally taken a few trips home to visit family during the pandemic, and my travels on Southwest Airlines exceeded my expectations. On my most recent trip to Kansas for a good friend’s wedding, I flew Southwest Airlines from Philadelphia to Kansas City for a long weekend.

As a I have written about previously, all still seems to be similar at airports and with airlines. However, this time, I noticed more stores and restaurants open while walking through the terminals.

On my flight, the flight attendants assured us the aircraft was thoroughly cleaned prior to boarding and continued with only water service and a snack. While departing, I saw a Southwest Airlines employee walking through and cleaning each seatbelt and tray table as the last passengers collected their things and walked off the plane. Efficient and effective, allowing customers to see this process was astonishing. Maybe some individuals out there do not care, but I know I was able to enjoy my flight and travels appropriately with this knowledge.

— Lexi Holstin, account executive